Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281782 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SAINT VINCENT SHORE DRIVE FAMILY MEDICINE — 102 SHORE DR STE 403, WORCESTER MA, 01605

Jun 19, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 59 biz days
Paused: 103 biz days
🕐 Clock stopped: Invoiced (Feb 13, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸103d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 17, 2025
103 business days (not counted)
59d
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Feb 13, 2026
59 business days (counted)
Running total: 59 of ? biz days used
Created: Jun 19, 2025 Invoiced: Feb 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 17 Ready for Release ⏸ Paused 103 —
Nov 17 → Feb 13 Ready for Scheduling ▶ Running 59 59
Holding 103.0d (excluded)
Coordinators 60.0d
Billing 13.7d
✗ SLA Missed
Holding (excluded from total)
103.0 days
Coordinators
60.0 days
Over SLA
Billing
13.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 13, 2026 (12 days late)
📅
162.0 days Total Age
⏱️
103.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
70.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 103.0 days stuck in "Ready for Release"
⏱️
Total Delay 70.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
103.0d
Ready for Scheduling
60.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/17/2025 MHamersley - recd email from Juan Picazo, they are unable to locate these devices. (attached email and LU form to each WO) ..... 11/13/2025 MHamersley - called 508-362-6142, this number is not in service; called 508-363-5000, ext 26142, spoke to Philip, he stated that they do not have these devices in inventory; sent f/u email to Juan for written verification: juan.picazo@intelashealth.com ... 10/09/2025 MHamersley - called 508-363-5000, xfer to Bio Med, tech answered said he would xfer to Mgr, phone just rings, no answer; called back, ext 26142, given email for Juan Picazo, Bio Med Mgr; sent email: juan.picazo@intelashealth.com
🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281782
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 103.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 17, 10:36 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 150d 20h
🚨 60.0 business days
⏱️
▶
4 Labor Added Feb 14, 3:09 AM
Labor Added → Status: Completed → Technician Assigned → Status: Assigned
✔️
Status: Completed by Fady Messak
From: Ready for Scheduling
To: Completed
Duration in Previous: 88d 16h
👷
Technician Assigned by Fady Messak
Technician: Jared Heisler
👷
Status: Assigned by Fady Messak
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 1m, 0m
⏳ 0.0 business days
⏱️
▶
2 Labor Added Feb 16, 11:28 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 8h
⏳ 1.0 business days
💵
▶
2 Status: Billing Review Feb 17, 4:03 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 16h
🧾
▶
2 Invoice Created Mar 5, 11:11 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Ready for Scheduling
Duration: 60.0 business days (threshold: 1.0 business days)
Exceeded by 59.0 business days
Ready to Bill
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-255625

Work Details (2)

Name Type Status Qty Amount Date
WL-03106213 Labor Open 0.5 $100.00 Feb 14, 3:09 AM
WL-03107032 Labor Open 0.016666666666667 $38.00 Feb 16, 11:28 AM

Details