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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281785 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ROBERT WOOD JOHNSON UNIVERSITY HOSPITAL NEW BRUNSWICK — 1 ROBERT WOOD JOHNSON PL, NEW BRUNSWICK NJ, 08901

Jun 19, 2025 → Dec 17, 2025

✅ Completed

PC Per client agreement

Target: Jan 31, 2026

🕐 Clock stopped: Completed (Dec 17)

⏸ 132d excluded (parts wait + holding)

✓ SLA Met (45d early)

Dispatch 0.1d

Holding 98.6d (excluded)

Coordinators 34.0d

Field Work 0.6d

Billing 11.8d

✓ SLA Met

Dispatch
0.1 days

Holding (excluded from total)
98.6 days

Coordinators
34.0 days
Over SLA

Field Work
0.6 days

Billing
11.8 days
Over SLA

Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 17, 2025 (45 days early)

📅

129.7 days Total Age

⏱️

95.6d in Ready for Release Longest Stage

🔄

11 transitions Status Changes

⚠️

42.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

6 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 329 days old

🚨

Primary Delay 95.6 days stuck in "Ready for Release"

⏱️

Total Delay 42.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.1d / 0.5d SLA

Ready for Release

95.6d

On Hold

3.0d

Ready for Scheduling

28.0d / 1.0d SLA

Assigned

0.0d / 0.5d SLA

Scheduled

6.0d / 2.0d SLA

Tech On Site

0.6d / 1.0d SLA

Closed

2.2d / 1.0d SLA

Ready to Bill

11.8d / 1.0d SLA

Billing Review

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10/2025 Cever received email from Rowena.Lim@RWJBH.org confirming FSE onsite for Dec 17th at 1 p.m.
12/09/2025 Cever sent email to Lim, Rowena <Rowena.Lim@RWJBH.org> offering FSE for Dec 17th at 1 p.m.
12/02/2025 Brod - called 9735258410 to speak to Rowena, went to vm left message to have FSE onsite for Thursday 12/04. following up in email.

11/05/2025 RArnold - device located 10 Plum street 4th floor 

11/03/2025 MKlose rcvd email from Steve, Rowena Lim will be POC. he adv schedule the corrective action. Rowena.Lim@RWJBH.org

10/30/2025 Mklose rcvd email from Ali, sent PO # is RWJNB0000382441 to Steve.

10/30/2025 Mklose rcvd email from Ali Belyea, "I’ll ask GE if they can send the PO. I think we are safe to close this one out as a location unknown at this point."

10/30/2025 Mklose rcvd email from Steve, "Hello Megan, no, I do not have a location. There have been numerous inquiries on this unit.   Do you know who purchased the unit ?" Emailed Ally to see if she can get a PO for this unit. Emailed Steve back to let him I escalated his question and would reach out to him as soon as I heard from GE rep. 

10/29/2025 Mklose emailed Steve asking for update on device POC

09/18/2025 RArnold- Called 732.937.8641 for Christopher Cover. He is not in today. I was told that I should contact the Imagining department. Stephen Kuczek. Sending email to him. 
Stephen.Kuczek@rwjbh.org

09/18/2025 RArnold- Called (732) 735-2870 for Christopher Cover. Left a message

07/22/2025 RArnold - Called (732) 735-2870 for Christopher Cover. Left a message. Sending email. 
christopher.cover@rwjbh.org

🔧 Work Performed

                        "Template Name: 
Template Description: 
Problem Found: 
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and 
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed 
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed 
all required tests and has been returned to the customer fully
functional”.
Template Name: 
Template Description: 
Problem Found: 
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / 
Batteries installed by customer and dispose of old batteries 
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan 
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the 
customer fully functional”."                    

🔍 Technician Findings

                        "Template Name: 
Template Description: 
Problem Found: 
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and 
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed 
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed 
all required tests and has been returned to the customer fully
functional”.
Template Name: 
Template Description: 
Problem Found: 
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / 
Batteries installed by customer and dispose of old batteries 
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan 
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the 
customer fully functional”."                    

⚠️ Problem Description

                        FMI 78101C: Venue Fit Thermal Event due to battery   Purpose: Each affected system will have a SW Version R3.4 update installed.  FMI Type: Mandatory Recall FMI   For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        GE Healthcare - Venue Fit Ultrasound                    

📞 Call Description

                        FMI 78101                    

Timeline

📋

Work Order Created Jun 19, 2:26 PM

Work Order: WO-01281785

Type: FCO

Priority: PC

✅

Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM

From: Entered

To: Ready for Release

Duration in Previous: 46m

🚨 96.0 business days

⏸️

Status: On Hold by Megan Klose Oct 30, 9:45 AM

From: Ready for Release

To: On Hold

Duration in Previous: 132d 18h

⏳ 3.0 business days

📅

Status: Ready for Scheduling by Megan Klose Nov 3, 10:52 AM

From: On Hold

To: Ready for Scheduling

Duration in Previous: 4d 2h

🚨 28.0 business days

👷

▶

4 Technician Assigned Dec 10, 9:32 AM

Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled

👷

Status: Assigned by Cristina Everetts

From: Ready for Scheduling

To: Assigned

Duration in Previous: 36d 22h

🗓️

Status: Scheduled by Cristina Everetts

From: Assigned

To: Scheduled

Duration in Previous: 1m

📅

Dispatch Scheduled by Cristina Everetts

Scheduled For: 2025-12-17T18:00:00.000+0000

⚠️ 6.0 business days

🔧

Status: Tech On Site by Philmon Mehari Dec 17, 12:25 PM

From: Scheduled

To: Tech On Site

Duration in Previous: 7d 2h

🔩

Parts Added Dec 17, 1:01 PM

Type: Parts

Status: Open

Qty: 1

⏱️

4x Labor Added Dec 17, 4:40 PM

Type: Labor, Travel, Expenses

Status: Open

Qty: 1.5, 12

✔️

Status: Completed by Philmon Mehari Dec 17, 5:02 PM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 4h 37m, 1m

⏳ 2.9 business days

⏱️

▶

2 Labor Added Dec 19, 11:43 AM

Labor Added → Status: Ready to Bill

📄

Status: Ready to Bill by Timothy Amburgey

From: Closed

To: Ready to Bill

Duration in Previous: 1d 18h

⏳ 3.0 business days

💵

▶

2 Status: Billing Review Dec 23, 11:51 AM

Status: Billing Review → Status: Ready to Bill

📄

Status: Ready to Bill by Timothy Amburgey

From: Billing Review

To: Ready to Bill

Duration in Previous: 1m

⚠️ 9.0 business days

📨

▶

2 Status: Invoice Pending Jan 2, 4:44 PM

Status: Invoice Pending → Invoice Created

🧾

Invoice Created

Invoice Number: SM-250435

Bottlenecks

Ready for Scheduling

Duration: 28.0 business days (threshold: 1.0 business days)

Exceeded by 27.0 business days

Scheduled

Duration: 6.0 business days (threshold: 2.0 business days)

Exceeded by 4.0 business days

Closed

Duration: 2.2 business days (threshold: 1.0 business days)

Exceeded by 1.2 business days

Ready to Bill

Duration: 2.9 business days (threshold: 1.0 business days)

Exceeded by 1.9 business days

Ready to Bill

Duration: 8.9 business days (threshold: 1.0 business days)

Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

N/A

Technician

Philmon Mehari

Scheduled

Dec 17, 1:00 PM

Created

Jun 19, 2:26 PM

Invoice #

SM-250435

Work Details (6)

Name	Type	Status	Qty	Amount	Date
WL-03040582	Parts	Open	1	$0.00	Dec 17, 1:01 PM
WL-03040928	Labor	Open	1.5	$100.00	Dec 17, 4:40 PM
WL-03040929	Labor	Open	1	$100.00	Dec 17, 4:40 PM
WL-03040930	Travel	Open	12	$0.00	Dec 17, 4:40 PM
WL-03040937	Expenses	Open	1	$0.00	Dec 17, 4:40 PM
WL-03043364	Labor	Open	0.016666666666667	$38.00	Dec 19, 11:43 AM