Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281804 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ZANGMEISTER CANCER CENTER — 3100 PLAZA PROPERTIES BLVD, COLUMBUS OH, 43219

Jun 19, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 2 biz days
Paused: 161 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸161d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 12, 2026
161 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 12 Ready for Release ⏸ Paused 161 —
Feb 12 → Feb 17 Scheduled ▶ Running 2 2
Holding 161.0d (excluded)
Coordinators 2.2d
Billing 9.8d
✓ SLA Met
Holding (excluded from total)
161.0 days
Coordinators
2.2 days
Over SLA
Billing
9.8 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
163.0 days Total Age
⏱️
161.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
11.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
161.0d
Scheduled
2.2d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
9.5d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RFosbury dispatch to Paul M as walk in on Feb 17th

01/23/2026 MHamersley/ARoosa - called (614) 347-4939 the Grove City location xfered to radiology went to VM/LM (Columbus location does not have the device) per previous notes.



12/02/2025 MHamersley - called 614-383-6000, facility is closed for the day, reached after hours answering service, didn't lv msg; sent f/u email: christine.pfaff@aoncology.com


10/13/2025 mklose rcvd email from Expert Vascular Care, they adv they do not have an ultrasound. to email christine.pfaff@aoncology.com


10/13/2025 mklose called (614) 383-6000; sherry. xfer to radiolooy. Scott, adv he does not have ultrasound at that location. Cardiac floor may have it. 614-618-9942, 


Venue Fit Ultrasound VFC000687

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281804
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 42m
🚨 161.0 business days
📅
▶
3 Dispatch Scheduled Feb 12, 5:44 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 238d 3h
👷
Technician Assigned by Rich Fosbury
Technician: Paul Mccormish
⏳ 2.8 business days
⏱️
▶
2 Labor Added Feb 17, 2:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 21h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 20, 2:56 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 17h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:11 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m
🚨 28.8 business days
🧾
Invoice Created Apr 14, 7:13 AM
Invoice Number: SM-255625

Bottlenecks

Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Feb 17, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-255625

Work Details (2)

Name Type Status Qty Amount Date
WL-03108818 Labor Open 0.5 $100.00 Feb 17, 2:49 PM
WL-03114183 Labor Open 0.016666666666667 $38.00 Feb 20, 2:56 PM

Details