📍 READYMED PLUS URGENT CARE — 366 SHREWSBURY ST, WORCESTER MA, 01604
Jun 19, 2025 → Feb 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 162 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸162d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 13, 2026
162 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 19, 2025Completed: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 13
Ready for Release
⏸ Paused
162
—
Feb 13 → Feb 16
Scheduled
▶ Running
0
0
Feb 16 → Feb 16
Tech On Site
▶ Running
0
0
Holding162.0d (excluded)
Coordinators0.5d
Billing7.9d
✗ SLA Missed
Holding(excluded from total)
162.0 days
Coordinators
0.5 days
Billing
7.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 16, 2026 (15 days late)
📅
162.0 daysTotal Age
⏱️
162.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
11.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay162.0 days stuck in "Ready for Release"
⏱️
Total Delay11.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
162.0d
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/13/2026 mklose dispatch to April Feb 16th, unannounced
02/02/2026 YEspino Called 508-368-7800 to speak to Laurie Kuck to verify the device in question. This number is for the Reliant Group, not the site we are looking for.
02/02/2026 YEspino Called 508-852-0600 to speak to Laurie Kuck to verify the device in question. Another main number for the site. Was left on hold for an operator till the call was dropped.
02/02/2026 YEspino Called 508-595-2700 to verify the device in question. Pressed 4 and was able to speak natasha and she advised she would transfer me over the Radiolody dept. Was then able to speak to Dawn but she advised they transferred me over to the incorrect dept and advised for me to call back.
01/28/2026 MHamersley - called 508-595-2700, press4, xfer to Nursing Supervisor, call went to VM/LM; sent email: shannon.molloy@reliantmedicalgroup.org - offering FSE onsite Tuesday, Feb 3
12/12/2025 YEspino Called 508-595-2700 to verify the device in question. Was unable to speak to anybody or leave a message because i couldn't get off the main menu.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 2, 2026
02/02/2026 YEspino Called 508-368-7800 to speak to Laurie Kuck to verify the device in question. This number is for the Reliant Group, not the site we are looking for.
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 2, 2026
02/02/2026 YEspino Called 508-852-0600 to speak to Laurie Kuck to verify the device in question. Another main number for the site. Was left on hold for an operator till the call was dropped.
📞
Live Call_Asked To Call Back
Completed Feb 2, 2026
02/02/2026 YEspino Called 508-595-2700 to verify the device in question. Pressed 4 and was able to speak natasha and she advised she would transfer me over the Radiolody dept. Was then able to speak to Dawn but she advised they transferred me over to the incorrect dept and advised for me to call back.
📧
Email: Urgent Schedule Attempt - Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - READYMED PLUS URGENT CARE - WORCESTER, MA - WO-01281861
Completed Jan 28, 2026
To: shannon.molloy@reliantmedicalgroup.org
CC: central.scheduling@emsar.com; megan.klose@emsar.com; mary.hamersley@emsar.com; fmessak@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Urgent Schedule Attempt - Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - READYMED PLUS URGENT CARE - WORCESTER, MA - WO-01281861
Body:
Good Afternoon Shannon,
I am contacting you on behalf of GE Health
📧
Live Call_Followed Up With Email
Completed Jan 28, 2026
01/28/2026 MHamersley - called 508-595-2700, press4, xfer to Nursing Supervisor, sent email: shannon.molloy@reliantmedicalgroup.org - offering FSE onsite Tuesday, Feb 3
📞
Live Call_ Left Message
Completed Dec 12, 2025
12/12/2025 YEspino Called 508-595-2700 to verify the device in question. Was unable to speak to anybody or leave a message because i couldnt get off the main menu.
📅
WO-01281861 - FCO - Venue Fit Ultrasound - WORCESTER - READYMED PLUS URGENT CARE
Feb 16, 2026 8:00am – 9:00am
Work Order: WO-01281861
Account: GE Healthcare FMI
Customer Case Number: 1-554880461587, 1-554907874787
Location: READYMED PLUS URGENT CARE
Address: 366 SHREWSBURY ST, WORCESTER, MA 01604
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD000363
Contact Name:
Contact Phone:
Con
UNKNOWN
VFD000363_battery
Feb 16, 2026
UNKNOWN
VFD000363_product label pic
Feb 16, 2026
UNKNOWN
VFD000363_software update
Feb 16, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281861
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM