Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281882 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DARTMOUTH HITCHCOCK CLINIC — 1 MEDICAL CENTER DR, LEBANON NH, 03756

Jun 19, 2025 → Jan 24, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Jan 21)
⏸ 181d excluded (parts wait + holding)
✓ SLA Met (10d early)
Dispatch 0.1d
Material Management 0.2d
Holding 130.6d (excluded)
Coordinators 25.8d
Field Work 2.6d
Billing 7.3d
✓ SLA Met
Dispatch
0.1 days
Material Management
0.2 days
Holding (excluded from total)
130.6 days
Coordinators
25.8 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
7.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 25, 2026 (6 days early)
📅
156.7 days Total Age
⏱️
130.6d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
31.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 130.6 days stuck in "Ready for Release"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
130.6d
Ready for Scheduling
19.6d / 1.0d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Completed
2.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
6.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph. 01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281882
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 131.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 18, 2:04 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 181d 23h
🚨 20.0 business days
👷
▶
2 Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 20h
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Jan 21, 11:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 7d 0h
🔧
▶
2 Status: Tech On Site Jan 21, 12:34 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📦
▶
2 Parts Requested Jan 21, 2:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Nuovo
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 42m
🚗
Status: Tech Off Site by Joseph Nuovo Jan 21, 3:47 PM
From: Awaiting Parts, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 30m
⏳ 3.0 business days
🏁
Status: Closed by Joseph Nuovo Jan 24, 9:00 PM
From: Completed
To: Closed
Duration in Previous: 3d 5h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 28, 2:41 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
💵
Status: Billing Review by Timothy Amburgey Jan 29, 2:36 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 23h 50m
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 2:42 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 2h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
💰
Status: Invoiced by Yecenia Campos Feb 5, 4:13 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m
🚨 28.0 business days
🧾
Invoice Created Mar 16, 7:22 PM
Invoice Number: SM-253010

Bottlenecks

Ready for Scheduling
Duration: 19.6 business days (threshold: 1.0 business days)
Exceeded by 18.6 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Completed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

📦
Parts Order 00088759
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 21, 12:00 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-253010

Work Details (2)

Name Type Status Qty Amount Date
WL-03073289 Labor Open 1 $100.00 Jan 21, 12:36 PM
WL-03081853 Labor Open 0.016666666666667 $38.00 Jan 28, 2:41 PM

Details