Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281907 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SAINT VINCENT MEDICAL GROUP ENDOCRINOLOGY — 123 SUMMER ST STE 535, WORCESTER MA, 01608

Jun 19, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 14)
⏸ 150d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Holding 107.6d (excluded)
Coordinators 65.0d
Billing 14.6d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
107.6 days
Coordinators
65.0 days
Over SLA
Billing
14.6 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 14, 2026 (13 days late)
📅
171.7 days Total Age
⏱️
107.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
76.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 107.6 days stuck in "Ready for Release"
⏱️
Total Delay 76.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
107.6d
Ready for Scheduling
65.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.3d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/17/2025 MHamersley - recd email from Juan Picazo, they are unable to locate these devices. (attached email and LU form to each WO) ..... 11/13/2025 MHamersley - called 508-362-6142, this number is not in service; called 508-363-5000, ext 26142, spoke to Philip, he stated that they do not have these devices in inventory; sent f/u email to Juan for written verification: juan.picazo@intelashealth.com ... 10/09/2025 MHamersley - called 508-363-5000, xfer to Bio Med, tech answered said he would xfer to Mgr, phone just rings, no answer; called back, ext 26142, given email for Juan Picazo, Bio Med Mgr; sent email: juan.picazo@intelashealth.com
🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281907
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 108.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 17, 10:36 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 150d 20h
🚨 65.0 business days
⏱️
▶
3 Labor Added Feb 13, 7:12 PM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Fady Messak
Technician: Jared Heisler
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 88d 8h, 0m
⏳ 1.6 business days
⏱️
▶
2 Labor Added Feb 16, 11:26 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 17, 4:04 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 4h, 0m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 16h
🧾
▶
2 Invoice Created Mar 5, 11:11 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Ready for Scheduling
Duration: 65.0 business days (threshold: 1.0 business days)
Exceeded by 64.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
SM-255625

Work Details (2)

Name Type Status Qty Amount Date
WL-03105878 Labor Open 0.5 $100.00 Feb 13, 7:12 PM
WL-03107027 Labor Open 0.016666666666667 $38.00 Feb 16, 11:26 AM

Details