Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281921 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HOSPITAL FOR SPECIAL SURGERY — 333 EARLE OVINGTON BLVD STE 106, UNIONDALE NY, 11553

Jun 19, 2025 → Nov 17, 2025

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Nov 18)
⏸ 139d excluded (parts wait + holding)
✓ SLA Met (74d early)
Dispatch 0.1d
Holding 99.6d (excluded)
Coordinators 8.7d
Field Work 0.0d
Billing 9.1d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
99.6 days
Coordinators
8.7 days
Over SLA
Field Work
0.0 days
Billing
9.1 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 18, 2025 (74 days early)
📅
107.9 days Total Age
⏱️
99.6d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 99.6 days stuck in "Ready for Release"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
99.6d
Scheduled
8.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
9.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/03/2025 RArnold- Called 9142081527 for Will Comer to return a VM. Left a message. 


11/03/2025 RArnold - inbound call from Russell Smith, 13479970785, asking if the devices at HSS have been done yet. I let him know I was still waiting for Will to confirm the locations. 

10/21/2025 RArnold - received an email from Elaine Bleecker. Ramie is no longer with HSS. She added in Farley Ferjuste and William Comer to assist. Emailed back asking for best contact moving forward and asked to confirm SN#s and location.

Farley.Ferjuste@gehealthcare.com

william.comer@gehealthcare.com


10/17/2025 RArnold- Called 2126061000 for main hospital. Asked for biomed. Left message. 


10/17/2025 RArnold- Called 603 657 5092 for Ramie. Line is busy. Sending email


09/25/2025 RArnold- Called 603-657-5092 for Ramie. Went straight to VM. Left a message. Sending another email.


09/10/2025 Mklose called 603-657-5092, LVM for Ramie. sent email ... 07/18/2025 RArnold - Called 603 657 5092 for Ramie Abounaja. Could not leave a message. Sending email. Ramie.Abounaja@gehealthcare.com

🔧 Work Performed
Unable to locate devices while onsite.
🔍 Technician Findings
Unable to locate devices while onsite.
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281921
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 100.0 business days
👷
▶
3 Technician Assigned Nov 5, 2:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-06T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 139d 0h
⏳ 3.0 business days
📅
Dispatch Scheduled by Shelby Robinson Nov 7, 5:11 PM
Scheduled For: 2025-11-14T13:00:00.000+0000
⚠️ 6.9 business days
🔧
▶
2 Status: Tech On Site Nov 17, 8:38 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
▶
2 Status: Tech Off Site Nov 17, 8:49 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.4 business days
⏱️
▶
2 Labor Added Nov 19, 11:28 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
⚠️ 9.0 business days
💵
Status: Billing Review by Allison Belyea Dec 1, 12:33 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 12d 1h, 0m
📨
▶
2 Status: Invoice Pending Dec 1, 1:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:36 PM
Invoice Number: 247863

Bottlenecks

Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Nov 14, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
247863

Work Details (2)

Name Type Status Qty Amount Date
WL-03010617 Labor Open 0.25 $100.00 Nov 17, 8:40 PM
WL-03013023 Labor Open 0.016666666666667 $38.00 Nov 19, 11:28 AM

Details