Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281956 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 RADIANCE MEDICAL AESTHETICS & WELLNESS SPA — 5399 WILLISTON RD STE 101, WILLISTON VT, 05495

Jun 19, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 152 biz days
🕐 Clock stopped: Tech Off Site (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 30, 2026
152 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 16, 2026
6 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jun 19, 2025 Tech Off Site: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 30 Ready for Release ⏸ Paused 152 —
Jan 30 → Feb 5 Ready for Scheduling ▶ Running 4 4
Feb 5 → Feb 16 Scheduled ▶ Running 6 10
Feb 16 → Feb 16 Tech On Site ▶ Running 0 10
Holding 152.0d (excluded)
Coordinators 11.6d
Billing 13.3d
✗ SLA Missed
Holding (excluded from total)
152.0 days
Coordinators
11.6 days
Over SLA
Billing
13.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 16, 2026 (15 days late)
📅
162.0 days Total Age
⏱️
152.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
20.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 152.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.0d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
6.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 Mklose rcvd email from POC confirm Joseph Feb 16th.


02/05/2026 YEspino Called 802-777-7300 to try and shedule with Kendall the ultrasound device in question. Was advised that she currently wasnt in and was advised to send her another email to try and schedule.


01/30/2026- ARoosa Email Conf.Recvd. Device at location and are ready to schedule.


01/29/2026 ARoosa- Called 802-777-7300,

Spoke to Oper. Gave me clinical mgr. email > kendall@radiancevt.com, sending email.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01281956
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 152.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Jan 30, 9:31 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 224d 19h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Feb 5, 2:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-16T19:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 4h
⚠️ 6.0 business days
💵
Expenses Added Feb 12, 11:06 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Feb 16, 10:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 19h
⏱️
2x Labor Added Feb 16, 10:09 AM
Type: Labor, Travel
Status: Open
Qty: 4, 254
⏱️
▶
3 Labor Added Feb 16, 10:53 AM
Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 53m
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏱️
Labor Added Feb 16, 11:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 33m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 20h
🧾
▶
2 Invoice Created Mar 5, 11:11 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Feb 16, 2:00 PM
Created
Jun 19, 2:27 PM
Invoice #
SM-255625

Work Details (5)

Name Type Status Qty Amount Date
WL-03102813 Expenses Open 1 $0.00 Feb 12, 11:06 AM
WL-03106910 Labor Open 4 $450.00 Feb 16, 10:09 AM
WL-03106911 Travel Open 254 $0.00 Feb 16, 10:09 AM
WL-03106970 Labor Open 1.25 $100.00 Feb 16, 10:53 AM
WL-03107025 Labor Open 0.016666666666667 $38.00 Feb 16, 11:25 AM

Details