📍 PINNACLE HEALTH AT HARRISBURG — 205 FRONT ST, HARRISBURG PA, 17104
Jun 19, 2025 → Jan 13, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Jan 13)
⏸ 198d excluded (parts wait + holding)
✓ SLA Met (18d early)
Dispatch0.1d
Material Management1.2d
Holding141.4d (excluded)
Coordinators8.4d
Billing23.9d
✓ SLA Met
Dispatch
0.1 days
Material Management
1.2 days
Holding(excluded from total)
141.4 days
Coordinators
8.4 days
Over SLA
Billing
23.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 13, 2026 (18 days early)
📅
148.7 daysTotal Age
⏱️
126.6d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
38.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay126.6 days stuck in "Ready for Release"
⏱️
Total Delay38.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
141.4d
Scheduled
8.4d / 2.0d SLA
Awaiting Parts
1.2d / 3.0d SLA
Closed
15.7d / 1.0d SLA
Ready to Bill
22.0d / 1.0d SLA
WO Correction Needed
1.5d
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/07/2026 RFosbury - Called Unit Director, Heidi Baily at 717-782-5498 LVM. Sent FU to bailyhl@upmc.edu
12/29/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.
12/12/2025 DMalloy - Emailed customer adving that we can have FSE Eric onsite next week for the devices.
aric.adlon@trimedx.com
11/04/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.
09/30/2025 MHamersley - recd automatic reply from Andrew, stating use new email address: andrew.dellinger@trimedx.com and that he is on medical leave for several weeks; sent email to co.worker: Kenneth Askins, askinskl@upmc.edu ... 09/30/2025 MHamersley - called 717-782-3689, call went to Andy's VM/LM; sent email: Andrew.Dellinger@trimedx.com & dellingera@upmc.edu ... 09/23/2025 mklose called 717-988-9515, Keith adv he is not the correct person for this, and does not know who is. ... 09/23/2025 mklose called 717-782-3131. xfer biomed. LVM ... 09/12/2025 Mklose called 717-782-3131. xfer to Biomed. Trimedx 866-585-1141. Spoke to Adrian, she will send information to engineer and have them contact us. Gave dates of 09/24/2025 - 09/26/2025
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
COMPLETE
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Live Call_ Left Message
Completed Dec 12, 2025
12/12/2025 DMalloy - Called 717.782.3310 For Aric Adlon. No Answer. Left a VM for a call back. Will Follow Up with a 2nd email after 12noon.
📞
Live Call_Asked to Call Back
Completed Sep 23, 2025
09/23/2025 nmklose called 717-988-9515, Keith adv he is not the correct person for this, and does not know who is.
📅
WO-01282053 - FCO - Venue Fit Ultrasound - HARRISBURG - PINNACLE HEALTH AT HARRISBURG
Jan 13, 2026 12:00pm – 1:00pm
Work Order: WO-01282053
Account: GE Healthcare FMI
Customer Case Number: 1-554880550008, 1-554907991109
Location: PINNACLE HEALTH AT HARRISBURG
Address: 205 FRONT ST, HARRISBURG, PA 17104
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD000694
Contact Name: Cade Kulesa
Contact
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282053
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:45m
🚨127.0 business days
👷
▶
5
Technician Assigned Dec 12, 5:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts