Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282066 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ORTHOPAEDIC MEDICINE & SURGERY — 1015 18TH ST NW STE 300, WASHINGTON DC, 20036

Jun 19, 2025 → Mar 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 19 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸159d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 10, 2026
159 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 14 → Feb 18, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 20 → Mar 4, 2026
8 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 4 → Mar 10, 2026
4 business days (counted)
Running total: 19 of ? biz days used
Created: Jun 19, 2025 Completed: Mar 10, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 10 Ready for Release ⏸ Paused 159 —
Feb 10 → Feb 13 Scheduled ▶ Running 3 3
Feb 13 → Feb 13 Tech On Site ▶ Running 0 3
Feb 13 → Feb 14 Scheduled ▶ Running 0 3
Feb 14 → Feb 18 Incomplete ▶ Running 2 5
Feb 18 → Feb 18 Completed ▶ Running 0 5
Feb 18 → Feb 20 Closed ▶ Running 2 7
Feb 20 → Mar 4 Ready to Bill ▶ Running 8 15
Mar 4 → Mar 10 Incomplete ▶ Running 4 19
Holding 159.0d (excluded)
Coordinators 4.4d
Field Work 0.5d
Incomplete 5.9d (excluded)
Billing 20.6d
✗ SLA Missed
Holding (excluded from total)
159.0 days
Coordinators
4.4 days
Over SLA
Field Work
0.5 days
Incomplete (excluded from total)
5.9 days
Billing
20.6 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Mar 10, 2026 (9 days late)
📅
178.0 days Total Age
⏱️
159.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
20.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 13, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 159.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
159.0d
Scheduled
4.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Incomplete
5.9d
Closed
4.1d / 1.0d SLA
Ready to Bill
20.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 Rfosbury, need software Key from Ge. Pending updates.

02/10/2026 RFosbury updating to Friday the 13th.

02/03/2026 RFosbury, received call from J. Kutscher +12028352222 at jkutscher@cfaortho.com confirming FSE onsite the afternoon of the 12th.

02/03/2026 RFosbury called +17714741423 was on hold and left voicemail for call back

01/29/2026 RFosbury called +17714741423 was on hold and left voicemail for call back

01/27/2026 RFosbury called +17714741423 (found for location on google) office hours are 8-4. Will try calling tomorrow. 

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI78101
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282066
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 159.0 business days
👷
▶
3 Technician Assigned Feb 10, 11:00 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T05:00:00.000+0000, 2026-02-12T00:00:00.000+0000, 2026-02-12T17:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 235d 20h
📅
Dispatch Scheduled by Rich Fosbury Feb 10, 12:02 PM
Scheduled For: 2026-02-13T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Feb 13, 11:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
3x Labor Added Feb 13, 12:11 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 2, 70, 1
🗓️
▶
2 Status: Scheduled Feb 13, 3:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T13:00:00.000+0000
⏱️
4x Labor Added Feb 13, 10:06 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 3, 1, 70
⚠️
Status: Incomplete by Jeffrey Coles Feb 13, 10:11 PM
From: Scheduled
To: Incomplete
Duration in Previous: 6h 21m
⏳ 1.2 business days
⏱️
6x Labor Added Feb 17, 7:04 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 4, 1, 75
✔️
Status: Completed by Jeffrey Coles Feb 17, 7:12 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 3d 21h, 0m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Feb 20, 2:54 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
⚠️ 9.0 business days
⚠️
Status: Incomplete by Douglas Pearce Mar 4, 12:01 PM
From: Ready to Bill
To: Incomplete
Duration in Previous: 11d 21h
⚠️ 5.0 business days
✔️
▶
2 Status: Completed Mar 10, 7:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 10:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 31m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Mar 16, 11:45 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
💵
▶
2 Status: Billing Review Mar 23, 11:51 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 33m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Feb 16, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-257335

Work Details (14)

Name Type Status Qty Amount Date
WL-03104927 Labor Open 2 $450.00 Feb 13, 12:11 PM
WL-03104934 Travel Open 70 $0.00 Feb 13, 12:12 PM
WL-03104935 Parts Open 1 $0.00 Feb 13, 12:12 PM
WL-03106063 Labor Open 5 $100.00 Feb 13, 10:06 PM
WL-03106064 Labor Open 3 $0.00 Feb 13, 10:06 PM
WL-03106065 Expenses Open 1 $0.00 Feb 13, 10:06 PM
WL-03106066 Travel Open 70 $0.00 Feb 13, 10:06 PM
WL-03109327 Labor Open 2.5 $450.00 Feb 17, 7:04 PM
WL-03109328 Labor Open 4 $100.00 Feb 17, 7:04 PM
WL-03109329 Labor Open 2 $0.00 Feb 17, 7:04 PM
WL-03109330 Expenses Open 1 $0.00 Feb 17, 7:04 PM
WL-03109331 Travel Open 75 $0.00 Feb 17, 7:04 PM
WL-03109332 Travel Open 75 $0.00 Feb 17, 7:04 PM
WL-03114180 Labor Open 0.016666666666667 $38.00 Feb 20, 2:54 PM

Details