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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282137 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 IU HEALTH ARNETT HOSPITAL — 5165 MCCARTY LN, LAFAYETTE IN, 47905

Jun 19, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 3 biz days
Paused: 160 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 11, 2026
160 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 11, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 11 Ready for Release ⏸ Paused 160 —
Feb 11 → Feb 11 Scheduled ▶ Running 0 0
Feb 11 → Feb 11 Awaiting Parts ⏸ Paused 0 —
Feb 11 → Feb 16 Scheduled ▶ Running 2 2
Feb 16 → Feb 17 Tech On Site ▶ Running 1 3
Material Management 0.3d
Holding 160.0d (excluded)
Coordinators 2.6d
Field Work 1.0d
Billing 7.8d
✓ SLA Met
Material Management
0.3 days
Holding (excluded from total)
160.0 days
Coordinators
2.6 days
Over SLA
Field Work
1.0 days
Billing
7.8 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
163.0 days Total Age
⏱️
160.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
12.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 160.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
160.0d
Scheduled
2.6d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.5d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RFosbury - Called 317-504-4842 and was transferred to Aaron Lafleur. Confirmed Jackson R onsite for Feb 16th

02/03/2026 MHamersley - called 765-448-8000, xfer to Radiology, spoke to Ashley, these devices are not in Imaging Dept; called back, xfer to wrong dept; researched for previous POC; called 317-504-4842, Mounia Alaoui, call went to VM/LM; sent email: mounia.alaoui@trimedx.com ... 01/06/2026 Rbailey - Called 765.448.8000 Asked for BioMed. Given # 866.522.2580 and Xfer'd. Spoke with Zachary. He took the info and advised have someone CB ... 01/06/2026 Rbailey - Called 765.448.8000 Asked for BioMed. Xfer'd to Service Center. in Menu and then it disconnected ... 10/22/2025 mklose sent email to aaron.lafleur@trimedx.com to see if he is a contact for these locations ... 09/19/2025 MHamersley - called 765-448-8000, xfer to Bio Med, Trimedx, Anna, she took info to have someone call back

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282137
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 160.0 business days
📅
▶
3 Dispatch Scheduled Feb 11, 11:39 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 236d 21h
👷
Technician Assigned by Rich Fosbury
Technician: Jackson Reeves
📦
▶
2 Parts Requested Feb 11, 11:54 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Rich Fosbury
From: Scheduled
To: Awaiting Parts
Duration in Previous: 15m
🔩
▶
2 2x Parts Added Feb 11, 2:20 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Melissa Barrett
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 25m
⏳ 3.0 business days
🔧
Status: Tech On Site by Jackson Reeves Feb 16, 11:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
⏱️
Labor Added Feb 16, 3:00 PM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Jackson Reeves Feb 16, 7:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 59m
🏁
Status: Closed by Jackson Reeves Feb 17, 10:53 AM
From: Completed
To: Closed
Duration in Previous: 15h 36m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Feb 24, 3:08 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 4h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 17h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

📦
Parts Order 00090143
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Feb 16, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-255625

Work Details (4)

Name Type Status Qty Amount Date
WL-03101261 Parts Open 4 $0.00 Feb 11, 2:20 PM
WL-03101262 Expenses Open 1 $0.00 Feb 11, 2:20 PM
WL-03107392 Labor Open 1.75 $100.00 Feb 16, 3:00 PM
WL-03118011 Labor Open 0.016666666666667 $38.00 Feb 24, 3:08 PM

Details