📍 VANTAGE SURGERY CENTER — 350 YOUNG AVE, MOORESTOWN NJ, 08057
Jun 19, 2025 → Dec 16, 2025
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Dec 17)
⏸ 32d excluded (parts wait + holding)
✓ SLA Met (45d early)
Dispatch0.1d
Holding23.6d (excluded)
Coordinators107.0d
Field Work0.6d
Billing12.9d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
23.6 days
Coordinators
107.0 days
Over SLA
Field Work
0.6 days
Billing
12.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 17, 2025 (45 days early)
📅
128.9 daysTotal Age
⏱️
102.0d in Ready for SchedulingLongest Stage
🔄
9 transitionsStatus Changes
⚠️
115.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay102.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay115.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
23.6d
Ready for Scheduling
102.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/10/2025 Cever received email from cmaher@vscnj.com confirming FSE onsite for Dec 16th at 3:30 p.m. another onsite poc is Kim Hackney
12/09/2025 Cever called 609.654.5795 and lvm. trying to confirm FSE onsite for Dec 16th at 3:30 p.m. cmaher@vscnj.com- the one with c.maher got kicked back after investigating i located another poc with no .
11/03/2025 RFosbury - LVM for Colin Maher at 609.654.5795 x 145 and sent FU email to c.maher@vscnj.com seeing if we can come at 11:30 NOV 11th (Rick C).
07/22/2025 Rbailey - Rcvd call from 609.654.5795 Colin Maher. He is the Materials Manager 609.654.5795 x 145. He confirmed the device. Sending email to loop in Planner
c.maher@vscnj.com
07/21/2025 Rbailey - Called 609.654.5795 Xfer'd to Materials Manager. NA No Name on VM (it said 145) Left VM for FU
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Call
Completed Dec 9, 2025
12/09/2025 Cever called 609.654.5795 and lvm. trying to confirm FSE onsite for Dec 16th at 3:30 p.m.c.maher@vscnj.com
📧
Live Call_Followed Up With Email
Completed Nov 3, 2025
11/03/2025 RFosbury - LVM for Colin Maher at 609.654.5795 x 145 and sent FU email to c.maher@vscnj.com seeing if we can come at 11:30 NOV 11th.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - VANTAGE SURGERY CENTER - MOORESTOWN, NJ - WO-01282141
Completed Jul 22, 2025
To: c.maher@vscnj.com
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - VANTAGE SURGERY CENTER - MOORESTOWN, NJ - WO-01282141
Body:
Hi Colin,
Thank you for calling me back today. As discussed, I am assisting Cristina Everetts and we are con
📞
Call
Completed Jul 22, 2025
07/22/2025 Rbailey - Rcvd call from 609.654.5795 Colin Maher. He is the Materials Manager 609.654.5795 x 145. He confirmed the device. Sending email to loop in Planner
c.maher@vscnj.com
📞
Call
Completed Jul 21, 2025
07/21/2025 Rbailey - Called 609.654.5795 Xfer'd to Materials Manager. NA No Name on VM (it said 145) Left VM for FU
📅
WO-01282141 - FCO - Venue Fit Ultrasound - MOORESTOWN - VANTAGE SURGERY CENTER
Dec 16, 2025 3:30pm – 4:30pm
Work Order: WO-01282141
Account: GE Healthcare FMI
Customer Case Number: 1-554880461735, 1-554907941378
Location: VANTAGE SURGERY CENTER
Address: 350 YOUNG AVE, MOORESTOWN, NJ 08057
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD000367
Contact Name: Colin Maher
Contact Phone:
JPG
VFD000367_Product Label Pic
Dec 16, 2025
JPG
VFD000367_Software Update
Dec 16, 2025
JPG
VFD000367_Batteries
Dec 16, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282141
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:42m
🚨24.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyJul 22, 11:00 AM