Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282144 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NEWARK WAYNE COMMUNITY HOSPITAL — 1200 DRIVING PARK AVE, NEWARK NY, 14513

Jun 19, 2025 → Feb 9, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 10)
⏸ 232d excluded (parts wait + holding)
✓ SLA Met (18d early)
Dispatch 0.1d
Holding 166.6d (excluded)
Coordinators 1.6d
Field Work 0.5d
Billing 15.2d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
166.6 days
Coordinators
1.6 days
Field Work
0.5 days
Billing
15.2 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 10, 2026 (18 days early)
📅
167.7 days Total Age
⏱️
166.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
16.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 166.6 days stuck in "Ready for Release"
⏱️
Total Delay 16.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
166.6d
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
14.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 DMalloy - Called 585.537.2756 phone number located for BioMed Randy Graves. Call not connecting. Emailed customer the recall info and advised Eric would be in the area on next week.  

randy.graves@trimedx.com

julieta.mejia-trejos@rochesterregional.org

wallace.king@rochesterregional.org


01/19/2026 YEspino Called 315-332-2022 to verify the ultrasound device in question. Asked to be transferred over to the biomed dept, but then was advised that the line is busy and was advised to call back. 

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed.Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282144
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 167.0 business days
📅
▶
3 Dispatch Scheduled Feb 6, 2:19 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 232d 0h
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
⏳ 2.0 business days
🔧
Status: Tech On Site by Eric Mancerella Feb 9, 3:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
⏱️
5x Labor Added Feb 9, 3:36 PM
Type: Labor, Expenses, Travel, Parts
Status: Open
Qty: 0.5, 1, 20
⏱️
▶
2 3x Labor Added Feb 9, 7:12 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 44m, 0m
⏳ 4.6 business days
⏱️
▶
2 Labor Added Feb 13, 12:15 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
🚨 15.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 20h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 14.8 business days (threshold: 1.0 business days)
Exceeded by 13.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 9, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-255625

Work Details (9)

Name Type Status Qty Amount Date
WL-03097971 Labor Open 0.5 $100.00 Feb 9, 3:36 PM
WL-03097972 Labor Open 0.5 $0.00 Feb 9, 3:36 PM
WL-03097973 Expenses Open 1 $0.00 Feb 9, 3:36 PM
WL-03097974 Travel Open 20 $0.00 Feb 9, 3:36 PM
WL-03097975 Parts Open 1 $0.00 Feb 9, 3:36 PM
WL-03098347 Labor Open 1.5 $100.00 Feb 9, 7:12 PM
WL-03098348 Labor Open 0.75 $0.00 Feb 9, 7:12 PM
WL-03098349 Travel Open 40 $0.00 Feb 9, 7:12 PM
WL-03104964 Labor Open 0.016666666666667 $38.00 Feb 13, 12:15 PM

Details