Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282161 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 EMILY COURIC CLINICAL CANCER CENTER — 1240 LEE ST, CHARLOTTESVILLE VA, 22903

Jun 19, 2025 → Jan 8, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 7)
⏸ 135d excluded (parts wait + holding)
✓ SLA Met (24d early)
Dispatch 0.1d
Material Management 1.7d
Holding 96.6d (excluded)
Coordinators 47.9d
Field Work 2.7d
Billing 17.2d
✓ SLA Met
Dispatch
0.1 days
Material Management
1.7 days
Holding (excluded from total)
96.6 days
Coordinators
47.9 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
17.2 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 8, 2026 (23 days early)
📅
145.7 days Total Age
⏱️
96.6d in Ready for Release Longest Stage
🔄
20 transitions Status Changes
⚠️
61.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 96.6 days stuck in "Ready for Release"
⏱️
Total Delay 61.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
96.6d
Ready for Scheduling
10.5d / 1.0d SLA
Scheduled
37.5d / 2.0d SLA
Awaiting Parts
1.7d / 3.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
7.9d / 1.0d SLA
Ready to Bill
16.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/22/2025 EMartin updating scheduled date for FSE to complete devices onsite 11/14/2025 EMartin sent email to Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS advising FSE onsite Monday 12/01/25 to start devices 10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails: Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab 09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory. 08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282161
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 42m
🚨 97.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 31, 4:18 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 134d 1h
🚨 11.0 business days
📅
▶
3 Dispatch Scheduled Nov 14, 10:52 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 19h
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
📅
Dispatch Scheduled by Erin Martin Nov 14, 11:26 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
⏳ 2.0 business days
📦
▶
2 Parts Requested Nov 17, 1:38 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3d 2h
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Nov 18, 3:18 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1d 1h
📅
Dispatch Scheduled by Erin Martin Nov 19, 11:40 AM
Scheduled For: 2025-12-15T13:00:00.000+0000
🚨 24.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 22, 10:10 AM
Scheduled For: 2026-01-05T13:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Ryan Lewis Jan 6, 1:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 22h
⏱️
▶
2 4x Labor Added Jan 6, 3:33 PM
4x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 391
✔️
Status: Completed by Ryan Lewis Jan 6, 7:09 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 17m
⏳ 2.6 business days
🏁
Status: Closed by Ryan Lewis Jan 8, 11:54 AM
From: Completed
To: Closed
Duration in Previous: 1d 16h
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Jan 19, 2:57 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 11d 3h
💵
Status: Billing Review by Timothy Amburgey Jan 20, 12:14 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 15m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 21, 2:01 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 23, 11:11 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 21h
📄
Status: Ready to Bill by Timothy Amburgey Jan 23, 11:18 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 10:01 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 6h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Ready for Scheduling
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Scheduled
Duration: 35.5 business days (threshold: 2.0 business days)
Exceeded by 33.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📦
Parts Order 00085425
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Jan 5, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (8)

Name Type Status Qty Amount Date
WL-03011521 Parts Open 2 $0.00 Nov 18, 3:18 PM
WL-03011523 Expenses Open 1 $0.00 Nov 18, 3:18 PM
WL-03055086 Labor Open 0.5 $0.00 Jan 6, 3:33 PM
WL-03055085 Labor Open 7 $525.00 Jan 6, 3:33 PM
WL-03055087 Labor Open 1.5 $100.00 Jan 6, 3:33 PM
WL-03055093 Expenses Open 1 $0.00 Jan 6, 3:34 PM
WL-03055094 Travel Open 391 $0.00 Jan 6, 3:34 PM
WL-03070588 Labor Open 0.016666666666667 $38.00 Jan 19, 2:57 PM

Details