Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282189 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 QC KINETIX SOUTH PORTLAND — 75 JOHN ROBERTS RD STE 4C, SOUTH PORTLAND ME, 04106

Jun 19, 2025 → Jan 12, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Jan 12)
⏸ 182d excluded (parts wait + holding)
✓ SLA Met (19d early)
Dispatch 0.1d
Material Management 0.3d
Holding 131.6d (excluded)
Coordinators 18.1d
Field Work 0.8d
Billing 5.0d
✓ SLA Met
Dispatch
0.1 days
Material Management
0.3 days
Holding (excluded from total)
131.6 days
Coordinators
18.1 days
Over SLA
Field Work
0.8 days
Billing
5.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 12, 2026 (19 days early)
📅
147.7 days Total Age
⏱️
131.6d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
28.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 131.6 days stuck in "Ready for Release"
⏱️
Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
131.6d
Assigned
0.0d / 0.5d SLA
Scheduled
18.1d / 2.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
14.4d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 MNewman - dispatching to Joseph Nuovo for 12/23 per Fady

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282189
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 132.0 business days
👷
▶
4 Technician Assigned Dec 19, 10:42 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 182d 20h
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-23T13:00:00.000+0000
⏳ 2.0 business days
📦
▶
2 Parts Requested Dec 22, 1:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 3d 2h
🔩
▶
2 2x Parts Added Dec 22, 3:18 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 2h 14m
⏳ 2.0 business days
📅
Dispatch Scheduled by Joseph Nuovo Dec 23, 5:36 PM
Scheduled For: 2025-12-29T13:00:00.000+0000
⏳ 4.8 business days
🆕
▶
3 Status: Entered Dec 29, 2:02 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-12T00:00:00.000+0000, 2026-01-12T06:00:00.000+0000, 2026-01-12T14:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: April Nuovo
⚠️ 7.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 6, 5:27 PM
Scheduled For: 2026-01-12T20:00:00.000+0000, 2026-01-12T18:00:00.000+0000
⏳ 4.8 business days
🆕
▶
3 Status: Entered Jan 12, 9:20 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0h8Y00000HS2ftQAD, Joseph Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-12T14:30:00.000+0000
🔧
Status: Tech On Site by Joseph Nuovo Jan 12, 9:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11m
⏱️
3x Labor Added Jan 12, 9:49 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.25, 1, 173
⏱️
Labor Added Jan 12, 11:17 AM
Type: Labor
Status: Open
Qty: 1.5
🚗
Status: Tech Off Site by Joseph Nuovo Jan 12, 3:53 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 20m
✔️
▶
2 Status: Completed Jan 12, 4:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
🚨 15.0 business days
⏱️
Labor Added Jan 30, 1:15 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 1:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17d 21h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:31 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 37m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22m
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 20m

Bottlenecks

Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Closed
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days
Ready to Bill
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📦
Parts Order 00087110
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 12, 9:30 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-253010

Work Details (7)

Name Type Status Qty Amount Date
WL-03045342 Parts Open 1 $0.00 Dec 22, 3:18 PM
WL-03045343 Expenses Open 1 $0.00 Dec 22, 3:18 PM
WL-03061454 Labor Open 3.25 $250.00 Jan 12, 9:49 AM
WL-03061455 Expenses Open 1 $0.00 Jan 12, 9:49 AM
WL-03061456 Travel Open 173 $0.00 Jan 12, 9:49 AM
WL-03061543 Labor Open 1.5 $100.00 Jan 12, 11:17 AM
WL-03085157 Labor Open 0.016666666666667 $38.00 Jan 30, 1:15 PM

Details