Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282192 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAY CREEK MEDICAL GROUP — 2000 EMPIRE BLVD, WEBSTER NY, 14580

Jun 19, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 227d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Material Management 2.0d
Holding 160.6d (excluded)
Coordinators 5.2d
Field Work 0.2d
Billing 17.9d
✗ SLA Missed
Dispatch
0.1 days
Material Management
2.0 days
Holding (excluded from total)
160.6 days
Coordinators
5.2 days
Over SLA
Field Work
0.2 days
Billing
17.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 5, 2026 (4 days late)
📅
165.7 days Total Age
⏱️
160.6d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
21.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 160.6 days stuck in "Ready for Release"
⏱️
Total Delay 21.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
160.6d
Scheduled
5.2d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
17.6d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 DMalloy -Email received from customer conifrming this device and the device at Bay Creek . Advised that FSE Eric will be in the area on next week Wednesday 2/4/2026.

kimberly.gardone@rochesterregional.org


09/24/2025 mklose called (585) 922-0930, spoke to Jasmin, left info, they will call back. ... 10/27/2025 mklose called 585-922-0930. Reception will have office manager call us. ... 10/27/2025 mklose called 585-922-0930. Reception xfer to Radiology, Radiology did not answer.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282192
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 40m
🚨 161.0 business days
👷
▶
3 Technician Assigned Jan 29, 4:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-29T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 224d 1h
📦
▶
2 Parts Requested Jan 30, 8:39 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Deon Malloy
From: Scheduled
To: Awaiting Parts
Duration in Previous: 16h 31m
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Feb 2, 12:21 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 3d 3h
⏳ 4.0 business days
🚗
Status: Tech Off Site by Eric Mancerella Feb 5, 9:05 AM
From: Scheduled, Tech Off Site
To: Tech Off Site, Tech On Site
Duration in Previous: 2d 20h, 0m
⏱️
2x Labor Added Feb 5, 9:12 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 10
⏱️
▶
2 Labor Added Feb 5, 10:25 AM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 20m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 10, 2:30 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 4h
🚨 18.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 17h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days

🔗 Related Artifacts

📦
Parts Order 00089352
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Jan 29, 12:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-255625

Work Details (6)

Name Type Status Qty Amount Date
WL-03087999 Parts Open 1 $0.00 Feb 2, 12:21 PM
WL-03088000 Expenses Open 1 $0.00 Feb 2, 12:21 PM
WL-03092625 Labor Open 0.5 $100.00 Feb 5, 9:12 AM
WL-03092626 Travel Open 10 $0.00 Feb 5, 9:12 AM
WL-03092776 Labor Open 1.5 $100.00 Feb 5, 10:25 AM
WL-03099322 Labor Open 0.016666666666667 $38.00 Feb 10, 2:30 PM

Details