Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282241 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MUSKEGON SURGICAL ASSOCIATES ASC — 1672 PATRIOT DR, MUSKEGON MI, 49444

Jun 19, 2025 → Feb 11, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 11)
⏸ 230d excluded (parts wait + holding)
✓ SLA Met (17d early)
Dispatch 0.1d
Holding 165.6d (excluded)
Coordinators 5.2d
Field Work 0.8d
Billing 29.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
165.6 days
Coordinators
5.2 days
Over SLA
Field Work
0.8 days
Billing
29.3 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 11, 2026 (17 days early)
📅
169.7 days Total Age
⏱️
165.6d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 165.6 days stuck in "Ready for Release"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
165.6d
Assigned
0.2d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Ready to Bill
24.5d / 1.0d SLA
WO Correction Needed
4.7d
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


03/10/2026 M Huffman. I updated the work order with travel to and from site. I cannot correct this work order for to many lines of travel. I receive a system error.


02/05/2026 LHill-rec'd email from Jenn Parks-02/11/2026, with an arrival time between 9AM-11AM will work for our SurgiCenter. Contact Information and location are correct.

See logged email.



02/05/2026 LHIll-sent email to Jenn Parks-To move forward, we can have our FSE onsite on 02/11/2026, with an arrival time between 9AM-11AM. Please confirm that this works for your facility.

See logged email.


01/28/2026 LHill-rec'd call back from Jenn Parks at 231-246-2451. I advised that I would be reaching back out to her to schedule once I have confirmation that tech has rec'd batteries.

Contact Name: Jenn Parks  231-246-2451

Address verified: Yes

POC email address: jparks@msapc.com

Devices match: Yes

Have batteries been received? She is not sure if he received batteries

1. Are there any special instructions we should relay to the Technician upon their arrival? Come in the front entrance

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



01/28/2026 LHill-LM at 231-246-2451 for Jennifer Parks trying to schedule tech visit.


01/28/2026 LHill-Called 231-739-1940 spoke with Christie and she advised that I need to call Jennifer Parks at the Surgery Center 231-246-2451. When I went to verify the address that is when she advised that she is not the POC.


01/27/2026 LHill-LM at 231-739-1940 for Christie trying to schedule tech visit.


01/26/2026 LHill-rec'd missed call from Hi, this is Christie from Muskegon Surgical Associates. Returning your call. Uh, you can reach me at 231-739-1940.


01/26/2026 LHill-LM at (231) 739-1933 trying to schedule tech visit.


01/22/2026 LHill-Called (231) 739-1933 and was unable to reach anyone to leave a message.


01/21/2026 LHill-Called (231) 739-1933 and was unable to reach anyone to leave a message.


01/20/2026 LHill-LM at (231) 739-1933 trying to schedule tech visit.


01/16/2026 LHill-Called (231) 739-1933 and was unable to reach anyone.


01/16/2026 LHill-No contact info on WO, location. or previous WO. Found ((231) 739-1933) online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Ultrasound machine in need of battery replacement and software upgrade.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282241
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 166.0 business days
👷
▶
2 Technician Assigned Feb 5, 8:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 230d 18h
🗓️
▶
2 Status: Scheduled Feb 5, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-11T15:00:00.000+0000
⏳ 4.0 business days
💵
Expenses Added Feb 10, 5:19 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by MICHAEL HUFFMAN Feb 11, 7:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
5x Labor Added Feb 11, 2:13 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 4, 5, 230
✔️
Status: Completed by MICHAEL HUFFMAN Feb 11, 2:18 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 28m, 0m
⏳ 4.0 business days
⏱️
Labor Added Feb 16, 1:05 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 1:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
🚨 13.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 1:40 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 16d 0h, 0m
⚠️ 5.0 business days
🏁
Status: Closed by MICHAEL HUFFMAN Mar 10, 3:25 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6d 0h
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 12:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 55m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 16, 11:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 23h, 0m
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 23, 12:57 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 7d 1h, 0m
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 47m
💰
Status: Invoiced by Timothy Amburgey Mar 24, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 33m
⏳ 2.0 business days
🧾
Invoice Created Mar 25, 7:02 PM
Invoice Number: SM-257335

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 12.7 business days (threshold: 1.0 business days)
Exceeded by 11.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Mike Huffman
Scheduled
Feb 11, 10:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-257335

Work Details (7)

Name Type Status Qty Amount Date
WL-03099721 Expenses Open 1 $0.00 Feb 10, 5:19 PM
WL-03101230 Labor Open 1 $100.00 Feb 11, 2:13 PM
WL-03101231 Labor Open 3 $100.00 Feb 11, 2:13 PM
WL-03101232 Labor Open 4 $100.00 Feb 11, 2:13 PM
WL-03101233 Travel Open 5 $0.00 Feb 11, 2:13 PM
WL-03101234 Travel Open 230 $0.00 Feb 11, 2:13 PM
WL-03107194 Labor Open 0.016666666666667 $38.00 Feb 16, 1:05 PM

Details