Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282281 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JOHNSTON WILLIS HOSPITAL — 1401 JOHNSTON WILLIS DR, RICHMOND VA, 23235

Jun 19, 2025 → Feb 11, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 15)
⏸ 172d excluded (parts wait + holding)
✓ SLA Met (13d early)
Dispatch 0.1d
Holding 122.6d (excluded)
Coordinators 49.2d
Billing 7.8d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
122.6 days
Coordinators
49.2 days
Over SLA
Billing
7.8 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 11, 2026 (17 days early)
📅
169.7 days Total Age
⏱️
122.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
60.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 122.6 days stuck in "Ready for Release"
⏱️
Total Delay 60.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
122.6d
Ready for Scheduling
49.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
7.5d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 ARoosa- Called 804-483-5000 xfer to biomed, told they do not deal with the ultra sound devices, could not give me another contact. Attaching LU form and email from Tim to work order.


12/08/2025 MHamersley - recd email from Tim stating "these devices are not located in the main Radiology Department"


09/29/2025 RFosbury - recd email from Travis Lipes at william.lipes@gehealthcare.com stating he is no longer at Johnston-Willis. He copied in Tim Talbott at timothy.talbott@hcahealthcare.com and Brian Fitzgerald at fitzgerald2@hcahealthcare.com.

09/29/2025 RFosbury - sent F/U to Travis Lipes at william.lipes@gehealthcare.com

08/21/2025 MHamersley - called 804-483-5116, Travis Lipes, call went to VM/LM; sent email: william.lipes@gehealthcare.com


WO-01282483-Venue Go Ultrasound VGD000814

WO-01282281-Venue Fit Ultrasound VFD001644

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282281
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 123.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 8, 5:15 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 172d 3h
🚨 49.8 business days
👷
▶
4 Technician Assigned Feb 15, 2:21 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 21h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Feb 24, 3:07 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 9d 0h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 17h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Ready for Scheduling
Duration: 49.2 business days (threshold: 1.0 business days)
Exceeded by 48.2 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Khouzam
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
SM-255625

Work Details (2)

Name Type Status Qty Amount Date
WL-03106527 Labor Open 0.5 $100.00 Feb 15, 2:23 PM
WL-03118006 Labor Open 0.016666666666667 $38.00 Feb 24, 3:07 PM

Details