📍 ASCENSION ST VINCENT ANDERSON — 2015 JACKSON ST, ANDERSON IN, 46016
Jun 19, 2025 → Feb 17, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 0 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 17, 2026
163 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jun 19, 2025Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 17
Ready for Release
⏸ Paused
163
—
Feb 17 → Feb 17
Scheduled
▶ Running
0
0
Feb 17 → Feb 17
Tech On Site
▶ Running
0
0
Feb 17 → Feb 17
Scheduled
▶ Running
0
0
Holding163.0d (excluded)
Coordinators0.6d
Billing7.8d
✓ SLA Met
Holding(excluded from total)
163.0 days
Coordinators
0.6 days
Billing
7.8 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026
Completed: Feb 17, 2026 (11 days early)
📅
163.0 daysTotal Age
⏱️
163.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
10.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay163.0 days stuck in "Ready for Release"
⏱️
Total Delay10.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
163.0d
Scheduled
0.6d / 2.0d SLA
Closed
5.1d / 1.0d SLA
Ready to Bill
7.5d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/18/2026 SRobinson- Created follow up WO as requested. (WO-01352514)
02/17/2026 DMalloy - FSE Jackson reached out to the BioMed for this location for the availabitiy of the 2 devices.
02/04/2026 MHamersley - called 765-649-2511, xfer to Bio Med, Destiny, Trimedx, took information to have Bio Med return call
12/12/2025 MHamersley - called 765-649-2511, Trimedx took msg and will have someone return call
10/21/2025 MKlose called 765-649-2511. Cristina, Trimedx, will have tech reach out. tracking@trimedx.com. Confirm Device, sent email.
09/19/2025 MHamersley - called 765-649-2511, James, Trimedx, took msg to get call back
WO-01282964 - Venue Go Ultrasound VGD003568
WO-01282315 - Venue Fit Ultrasound VFD001101
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
Device updated software.
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Left Message
Completed Feb 4, 2026
02/04/2026 MHamersley - called 765-649-2511, xfer to Bio Med, Destiny, Trimedx, took information to have Bio Med return call
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 4, 2026
02/04/2026 MHamersley - called 765-646-8538, phone disconnected when selecting option
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ASCENSION ST VINCENT ANDERSON - ANDERSON, IN - WO-01282315
Completed Oct 21, 2025
To: tracking@trimedx.com
CC: megan.klose@emsar.com; deon.malloy@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ASCENSION ST VINCENT ANDERSON - ANDERSON, IN - WO-01282315
Body:
Hello,
I called and spoke to Cristina today, I explained we have been trying to confirm these devices since beginning of Sept
📧
Live Call_Followed Up With Email
Completed Oct 21, 2025
10/21/2025 MKlose called 765-649-2511. Cristina, Trimedx, will have tech reach out. tracking@trimedx.com. Confirm Device, sent email..
📅
WO-01282315 - FCO - Venue Fit Ultrasound - ANDERSON - ASCENSION ST VINCENT ANDERSON
Feb 17, 2026 8:00am – 5:00pm
Work Order: WO-01282315
Account: GE Healthcare FMI
Customer Case Number: 1-554880582414, 1-554907908171
Location: ASCENSION ST VINCENT ANDERSON
Address: 2015 JACKSON ST, ANDERSON, IN 46016
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD001101
Contact Name:
Contact P
PDF
Anderson Checklist
Feb 17, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282315
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM