Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282332 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JOHNS HOPKINS OUTPATIENT CENTER — 601 N CAROLINE ST, BALTIMORE MD, 21287

Jun 19, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 28 biz days
Paused: 135 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸135d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 6, 2026
135 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Feb 9, 2026
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 16, 2026
4 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 28 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 6 Ready for Release ⏸ Paused 135 —
Jan 6 → Feb 9 Ready for Scheduling ▶ Running 23 23
Feb 9 → Feb 16 Scheduled ▶ Running 4 27
Feb 16 → Feb 17 Tech On Site ▶ Running 1 28
Holding 135.0d (excluded)
Coordinators 28.0d
Field Work 0.5d
Billing 9.8d
✓ SLA Met
Holding (excluded from total)
135.0 days
Coordinators
28.0 days
Over SLA
Field Work
0.5 days
Billing
9.8 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
162.5 days Total Age
⏱️
135.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 135.0 days stuck in "Ready for Release"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
135.0d
Ready for Scheduling
23.1d / 1.0d SLA
Scheduled
4.9d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
9.5d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 RFosbury - Jeffrey onsite Feb 16th and 17th

01/06/2026 MHamersley - will schedule when FSE and devices are available ... 11/19/2025 RFosbury - working with site to reschedule. Battery kits already onsite. ... 11/10/2025 RFosbury - confirmed with Ethan Bryant Rick C onsite Nov 20th and 21st ... 09/26/2025 Rfosbury - Sent email to Shawnell Nelson @ snelso29@jhmi.edu to confirm inventory. ... 08/19/2025 MHamersley - called 410-550-0265, call went to VM, wasn't accepting msgs; sent email: avelard1@jhmi.edu

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
FMI78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282332
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 135.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 6, 6:02 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 201d 3h
🚨 23.7 business days
👷
▶
4 Technician Assigned Feb 9, 12:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T05:00:00.000+0000, 2026-02-16T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 33d 18h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T13:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Feb 16, 2:06 PM
Status: Tech On Site → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
⏱️
▶
3 2x Labor Added Feb 16, 11:18 PM
2x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jeffrey Coles
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 15m, 0m
⏳ 4.0 business days
⏱️
Labor Added Feb 20, 2:39 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 20, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 17h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Ready for Scheduling
Duration: 23.1 business days (threshold: 1.0 business days)
Exceeded by 22.1 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Feb 16, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-255625

Work Details (5)

Name Type Status Qty Amount Date
WL-03107323 Parts Open 2 $0.00 Feb 16, 2:08 PM
WL-03108183 Labor Open 1 $0.00 Feb 16, 11:18 PM
WL-03108184 Travel Open 30 $0.00 Feb 16, 11:18 PM
WL-03108186 Labor Open 1 $100.00 Feb 16, 11:20 PM
WL-03114146 Labor Open 0.016666666666667 $38.00 Feb 20, 2:39 PM

Details