📍 BERKELEY MEDICAL CENTER — 2500 HOSPITAL DR, MARTINSBURG WV, 25401
Jun 19, 2025 → Feb 17, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 3, 2026
154 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 18, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Jun 19, 2025Completed: Feb 18, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 3
Ready for Release
⏸ Paused
154
—
Feb 3 → Feb 18
Scheduled
▶ Running
10
10
Holding154.0d (excluded)
Coordinators10.5d
Field Work0.0d
Billing27.1d
✗ SLA Missed
Holding(excluded from total)
154.0 days
Coordinators
10.5 days
Over SLA
Field Work
0.0 days
Billing
27.1 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 18, 2026 (17 days late)
📅
163.5 daysTotal Age
⏱️
154.0d in Ready for ReleaseLongest Stage
🔄
20 transitionsStatus Changes
⚠️
29.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay154.0 days stuck in "Ready for Release"
⏱️
Total Delay29.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.0d
Scheduled
10.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
24.0d / 1.0d SLA
WO Correction Needed
3.0d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/03/2026 DMalloy - Located POC info on a GE install for this location. Emailed recall and device information for custoemr to confirm. Also advised that FSE Fanfan will be in the are on Tuesday 2/17/2026 and complete the device at that time.
jeffrey.ruest@wvumedicine.org
christian.hamrick@wvumedicine.org
01/16/2026 RArnold - Called 304-264-1000 asked for biomed. Left a message. Trying email scott.novak@wvumedicine.org
christian.hamrick.m@wvumedicine.org
Both emails bounced back
12/12/2025 MHamersley - called 304-264-1000, xfer to Bio Med, call went to Jackie Murphy VM/LM
10/27/2025 mklose called 304-264-1000; xfer to Biomed. Dominic Anderson VM. LVM
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - BERKELEY MEDICAL CENTER - MARTINSBURG, WV - WO-01282418
Completed Jan 16, 2026
To: scott.novak@wvumedicine.org; christian.hamrick.m@wvumedicine.org
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com; fmessak@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - BERKELEY MEDICAL CENTER - MARTINSBURG, WV - WO-01282418
Body:
Hello,
I am following up on a message i just left in the biomed d
📞
Live Call_ Left Message
Completed Jan 16, 2026
01/16/2026 RArnold - Called 304-264-1000 asked for biomed. Left a message. Trying email scott.novak@wvumedicine.org
christian.hamrick.m@wvumedicine.org
📞
Live Call_Left Message
Completed Dec 12, 2025
12/12/2025 MHamersley - called 304-264-1000, xfer to Bio Med, call went to Jackie Murphy VM/LM
📞
Live Call_ Left Message
Completed Oct 27, 2025
10/27/2025 mklose called 304-264-1000; xfer to Biomed. Dominic Anderson VM. LVM
📅
WO-01282418 - FCO - Venue Fit Ultrasound - MARTINSBURG - BERKELEY MEDICAL CENTER
Feb 17, 2026 8:00am – 5:00pm
Work Order: WO-01282418
Account: GE Healthcare FMI
Customer Case Number: 1-554880468692, 1-554907932134
Location: BERKELEY MEDICAL CENTER
Address: 2500 HOSPITAL DR, MARTINSBURG, WV 25401
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD001483
Contact Name: Jeffrey Ruest
JPG
VFD001483_PRODUCT LABEL
Feb 17, 2026
JPG
VFD001483_SOFTWARE UPDATE
Feb 17, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282418
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:08 PM