Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282489 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRICITIES HOSPITAL — 411 W RANDOLPH RD, HOPEWELL VA, 23860

Jun 19, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 15)
⏸ 81d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Holding 149.6d (excluded)
Coordinators 23.3d
Billing 14.2d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
149.6 days
Coordinators
23.3 days
Over SLA
Billing
14.2 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 13, 2026 (12 days late)
📅
171.7 days Total Age
⏱️
92.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
35.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 92.0 days stuck in "On Hold"
⏱️
Total Delay 35.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
57.6d
Ready for Scheduling
23.3d / 1.0d SLA
On Hold
92.0d
Assigned
0.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/07/2025 Mklose called 804-489-7012. verify Mikes full name. Michael Beadroux SSO, 212681266, Biomed 2.

11/07/2025 MKlose called 804-541-1600 to get Mike's name and Title for LU READY Form, no answer LVM

09/08/2025 MKlose called 804-541-1600, xfer to Biomed, spoke to Mike. Confirmed 2 devices, Unable to locate 2 devices. Did not get his last name, or email. He said he would rather we call him at 804-489-7012. WO-01282012; VFC001353 - ICU room 11, WO-01282088; VFC001307 - 1st floor ER, behind nurse station WO-01282489; VGD003723, Unable to locate WO-01282508; VGD001913 - Unable to locate

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282489
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 44m
🚨 58.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 8, 5:36 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 81d 2h
🚨 23.8 business days
⏸️
Status: On Hold by Erin Martin Oct 9, 11:28 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 30d 17h
🚨 92.0 business days
👷
▶
2 Technician Assigned Feb 15, 3:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From: On Hold
To: Assigned
Duration in Previous: 129d 4h
⏱️
Labor Added Feb 15, 3:29 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak Feb 15, 3:57 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 39m, 0m
⏱️
▶
2 Labor Added Feb 16, 12:22 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 20h 29m
🚨 14.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 20h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Ready for Scheduling
Duration: 23.3 business days (threshold: 1.0 business days)
Exceeded by 22.3 business days
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Khouzam
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
SM-255625

Work Details (2)

Name Type Status Qty Amount Date
WL-03106537 Labor Open 0.5 $100.00 Feb 15, 3:29 PM
WL-03107131 Labor Open 0.016666666666667 $38.00 Feb 16, 12:22 PM

Details