📍 BARRE FAMILY HEALTH CENTER — 151 WORCESTER RD, BARRE MA, 01005
Jun 19, 2025 → Nov 14, 2025
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Nov 13)
⏸ 146d excluded (parts wait + holding)
✓ SLA Met (79d early)
Dispatch0.1d
Material Management0.8d
Holding105.6d (excluded)
Coordinators0.0d
Field Work1.0d
Billing8.9d
✓ SLA Met
Dispatch
0.1 days
Material Management
0.8 days
Holding(excluded from total)
105.6 days
Coordinators
0.0 days
Field Work
1.0 days
Over SLA
Billing
8.9 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Nov 15, 2025 (77 days early)
📅
106.7 daysTotal Age
⏱️
105.6d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
10.0d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by April Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1Nov 13, 2025
Visit 2Nov 14, 2025
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 329 days old
🚨
Primary Delay105.6 days stuck in "Ready for Release"
⏱️
Total Delay10.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
105.6d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
0.8d / 3.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
8.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/17/2025 MHamersley - called 978-355-6321, spoke to Khloe, xfer to Supervisor, VM/LM
Venue Go Ultrasound VGD002410
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Left Message
Completed Oct 17, 2025
10/17/2025 MHamersley - called 978-355-6321, spoke to Khloe, xfer to Supervisor, VM/LM
📅
WO-01282515 - FCO - Venue Go Ultrasound - BARRE - BARRE FAMILY HEALTH CENTER
Nov 12, 2025 7:00pm – 7:00pm
Work Order: WO-01282515
Account: GE Healthcare FMI
Customer Case Number: 1-554880195065, 1-554908012172
Location: BARRE FAMILY HEALTH CENTER
Address: 151 WORCESTER RD, BARRE, MA 01005
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002410
Contact Name:
Contact Phone:
Contact
UNKNOWN
VGD002410_battery
Nov 13, 2025
UNKNOWN
VGD002410_software update
Nov 13, 2025
UNKNOWN
VGD002410_product label pic
Nov 13, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282515
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM