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WO-01282564 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ATLANTIC MEDICAL GROUP PHYSICAL MEDICINE & REHAB AT METUCHEN — 45 PEARL ST, METUCHEN NJ, 08840

Jun 19, 2025 → Dec 18, 2025

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Dec 18)
⏸ 173d excluded (parts wait + holding)
✓ SLA Met (44d early)
Dispatch 0.1d
Holding 124.6d (excluded)
Coordinators 6.7d
Field Work 0.7d
Billing 10.9d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
124.6 days
Coordinators
6.7 days
Over SLA
Field Work
0.7 days
Billing
10.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 18, 2025 (44 days early)
📅
130.7 days Total Age
⏱️
124.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
14.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 124.6 days stuck in "Ready for Release"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
124.6d
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
10.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10/2025 Cever received email from Moreira, Laura-Marie <laura-marie.moreira@atlantichealth.org> confirming FSE onsite for Dec18th at 12:30 p.m.

12/10/2025 Cever sent email to laura-marie.moreira@atlantichealth.org with date options Dec 18th at 12:30 for Metuchen location and 2:30 for Milburn location

11/20/2025 MHamersley - called 908-522-6112, Laura, no answer, unable to leave msg; sent f/u email: laura-marie.moreira@atlantichealth.org


10/10/2025 mklose emailed Laura to see if she was able to confirm devices.


09/25/2025 Mklose called 908-522-6112, Laura, not at location. sent email, so she can verify device; laura-marie.moreira@atlantichealth.org


09/18/2025 Mklose called 908-522-2808, Sophia, Laura is out of office, no one else can talk to. left message with Sophia.


08/28/2025 RArnold - Called 9085222808 pressed 2. Spoke with Sophie, she said he managers name is Laura. She was out for the day. Left a message with Sophie for her. 


07/22/2025 RArnold - Inbound call from 9085222808. Spoke to Sophie and she transferred me to her manager Kathleen. Left her a message.


07/22/2025 RArnold - Called 908-522-2808 pressed 2 for the Metuchen office. No answer. Left a message. 

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282564
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 40m
🚨 125.0 business days
👷
▶
3 Status: Assigned Dec 10, 1:35 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Philmon Mehari
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-18T17:30:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Philmon Mehari Dec 18, 10:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 21h
🔩
Parts Added Dec 18, 1:28 PM
Type: Parts
Status: Open
Qty: 2
⏱️
▶
2 Labor Added Dec 18, 4:27 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.25, 20
✔️
Status: Completed by Philmon Mehari Dec 18, 4:43 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 52m, 0m
⏱️
Labor Added Dec 19, 11:41 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Dec 19, 11:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 2m
🚨 11.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:44 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250435

Bottlenecks

Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Dec 18, 12:30 PM
Created
Jun 19, 2:27 PM
Invoice #
SM-250435

Work Details (5)

Name Type Status Qty Amount Date
WL-03041983 Parts Open 2 $0.00 Dec 18, 1:28 PM
WL-03042288 Labor Open 1.5 $100.00 Dec 18, 4:27 PM
WL-03042289 Labor Open 1.25 $100.00 Dec 18, 4:29 PM
WL-03042290 Travel Open 20 $0.00 Dec 18, 4:29 PM
WL-03043358 Labor Open 0.016666666666667 $38.00 Dec 19, 11:41 AM

Details