📍 IU ARNETT MEDICAL OFFICE BUILDING — 253 SAGAMORE PKWY W, WEST LAFAYETTE IN, 47906
Jun 19, 2025 → Feb 17, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 3 biz days
Paused: 160 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 11, 2026
160 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 11
Ready for Release
⏸ Paused
160
—
Feb 11 → Feb 16
Scheduled
▶ Running
2
2
Feb 16 → Feb 17
Tech On Site
▶ Running
1
3
Holding160.0d (excluded)
Coordinators2.9d
Field Work1.0d
Billing8.2d
✓ SLA Met
Holding(excluded from total)
160.0 days
Coordinators
2.9 days
Over SLA
Field Work
1.0 days
Billing
8.2 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026
Completed: Feb 17, 2026 (11 days early)
📅
163.0 daysTotal Age
⏱️
160.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
12.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay160.0 days stuck in "Ready for Release"
⏱️
Total Delay12.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
160.0d
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/11/2026 RFosbury - Called 317-504-4842 and was transferred to Aaron Lafleur. Confirmed Jackson R onsite for Feb 16th
02/03/2026 MHamersley - called 765-448-8000, xfer to Radiology, spoke to Ashley, these devices are not in Imaging Dept; called back, xfer to wrong dept; researched for previous POC; called 317-504-4842, Mounia Alaoui, call went to VM/LM; sent email: mounia.alaoui@trimedx.com ... 01/06/2026 Rbailey - Called 765.448.8000 Asked for BioMed. Given # 866.522.2580 and Xfer'd. Spoke with Zachary. He took the info and advised have someone CB ... 01/06/2026 Rbailey - Called 765.448.8000 Asked for BioMed. Xfer'd to Service Center. in Menu and then it disconnected ... 10/22/2025 mklose sent email to aaron.lafleur@trimedx.com to see if he is a contact for these locations ... 09/19/2025 MHamersley - called 765-448-8000, xfer to Bio Med, Trimedx, Anna, she took info to have someone call back
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
Device serviced.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Left Message
Completed Feb 2, 2026
02/02/2026; ARoosa- Called 866.522.2580 Spoke to Ann who was unable to transfer me or to give an email; She took my name, #, & Email and said she would pass along message.
📅
WO-01282567 - FCO - Venue Go Ultrasound - WEST LAFAYETTE - IU ARNETT MEDICAL OFFICE BUILDING
Feb 15, 2026 7:00pm – 7:00pm
Work Order: WO-01282567
Account: GE Healthcare FMI
Customer Case Number: 1-554880365305, 1-554908017031
Location: IU ARNETT MEDICAL OFFICE BUILDING
Address: 253 SAGAMORE PKWY W, WEST LAFAYETTE, IN 47906
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002252
Contact Name: Aaron
PDF
IU HEALTH ARNETT HOSPITAL Checklist
Feb 17, 2026
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282567
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:15 PM