Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282572 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHIPPENHAM HOSPITAL — 7101 JAHNKE RD, RICHMOND VA, 23225

Jun 19, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 29 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 2, 2026
133 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Feb 12, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 2 Ready for Release ⏸ Paused 133 —
Jan 2 → Feb 12 Ready for Scheduling ▶ Running 28 28
Feb 12 → Feb 16 Scheduled ▶ Running 1 29
Feb 16 → Feb 16 Entered ▶ Running 0 29
Feb 16 → Feb 16 Scheduled ▶ Running 0 29
Feb 16 → Feb 16 Tech On Site ▶ Running 0 29
Holding 133.0d (excluded)
Coordinators 29.9d
Billing 18.4d
✓ SLA Met
Holding (excluded from total)
133.0 days
Coordinators
29.9 days
Over SLA
Billing
18.4 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 16, 2026 (12 days early)
📅
162.0 days Total Age
⏱️
133.0d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
50.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 133.0 days stuck in "Ready for Release"
⏱️
Total Delay 50.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
133.0d
Ready for Scheduling
28.3d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
11.2d / 1.0d SLA
Ready to Bill
17.9d / 1.0d SLA
WO Correction Needed
0.5d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 SRobinson- Created follow up WO as requested. (WO-01352271)

02/16/2026 AKlus - Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available.

02/16/2026 RArnold - Reassigned to Allan

02/12/2026 RFosbury dispatch to Rodney C.

01/02/2026 MHamersley - recd email (11/11/2025) from Ron stating, "i did not see any of those s/ n numbers" *attached email and LU Forms to WO-01281717* ... 11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; called 434-808-5998, spoke to Ron Lee, POC for Venue Go/Fit (he is not POC for EV300 vents) sent email: ron.lee@hcahealthcare.com ... 10/29/2025 MHamersley - called 804-483-1167, spoke to Corey, he said he didn't recieve emails, although we do have correct email address: sending f/u email: corey.jordon@healthtrustpg.com ... 09/29/2025 RFosbury - Emailed Corey Jordon, Materials Mgr at corey.jordon@healthtrustpg.com ... 08/21/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 8/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 07/23/2025 MHamersley - called 804-356-8084, spoke to Demetris, need to contact Materials Mgr, Corey Jordon; called 804-483-1167, call went to VM/LM; sent email: corey.jordon@healthtrustpg.com

🔧 Work Performed
Completed software only. Will need to return for battery replacement once batteries are available
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282572
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:17 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 133.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 2, 4:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 197d 2h
🚨 29.0 business days
📅
▶
3 Dispatch Scheduled Feb 12, 2:37 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 40d 22h
⏳ 2.0 business days
🆕
▶
3 Status: Entered Feb 16, 1:20 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Allan Klus
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-16T13:00:00.000+0000
🔧
Status: Tech On Site by Allan Klus Feb 16, 2:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 39m
⏱️
Labor Added Feb 16, 3:00 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Feb 16, 6:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 3m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Feb 24, 12:12 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 17h
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 1:58 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 8d 1h, 0m
🏁
Status: Closed by Allan Klus Mar 4, 5:37 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 38m
⚠️ 5.8 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 11, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 12, 2:34 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 16, 4:54 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4d 2h, 0m
⚠️ 6.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 19h
🧾
▶
2 Invoice Created Mar 24, 1:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 24m

Bottlenecks

Ready for Scheduling
Duration: 28.3 business days (threshold: 1.0 business days)
Exceeded by 27.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Allan Klus
Scheduled
Feb 16, 8:00 AM
Created
Jun 19, 2:27 PM
Invoice #
SM-257336

Work Details (2)

Name Type Status Qty Amount Date
WL-03107393 Labor Open 0.75 $100.00 Feb 16, 3:00 PM
WL-03117622 Labor Open 0.016666666666667 $38.00 Feb 24, 12:12 PM

Details