Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282583 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NEW YORK CANCER & BLOOD SPECIALISTS PORT JEFFERSON MEDICAL ONCOLOGY — 1500 ROUTE 112 BLDG 4, PORT JEFFERSON STATION NY, 11776

Jun 19, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 3 biz days
Paused: 160 biz days
🕐 Clock stopped: Invoiced (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 11, 2026
160 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025 Invoiced: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 11 Ready for Release ⏸ Paused 160 —
Feb 11 → Feb 17 Ready for Scheduling ▶ Running 3 3
Feb 17 → Feb 17 Completed ▶ Running 0 3
Holding 160.0d (excluded)
Coordinators 3.8d
Billing 8.2d
✓ SLA Met
Holding (excluded from total)
160.0 days
Coordinators
3.8 days
Over SLA
Billing
8.2 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
163.0 days Total Age
⏱️
160.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
14.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 160.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
160.0d
Ready for Scheduling
3.8d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 MHamersley - recd email from Christine and they cannot locate this device in their inventory. (attached LU Form and email to WO)


02/11/2026 MHamersley - recd call from Christine Cangro, Assistant Director of General Ultrasound, 631-252-8107, she stated the serial number is not on her list, but she will try to forward the information to the appropriate site and track it down; she will reply to email w/results of research


02/11/2026 MHamersley - called 631-751-3000, press 0, waited on hold too long; called back, press 2, xfer to Tracey, Radiology Dept, Sr Scheduling Coordinator, 631-751-4373, option 8; sent email: 

nyimaging@nycancer.com - offer FSE onsite Monday, Feb 16


01/14/2026 MHamersley - called 631-751-3000, press 0, no answer/unable to leave msg, called back, press 3, no answer, left number for call back


10/16/2025 RArnold- Called 16317513000 pressed 0. Asked for office or practice. Was able to leave a message with the front desk for the manager. 


07/28/2025 RArnold - Called 16317513000, Pressed 0 this time. Was on hold again for over 5 min. Hung up


07/28/2025 RArnold - Called 16317513000, pressed 2. Was on hold for a long time. Hung up. 

 

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282583
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 46m
🚨 160.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 11, 12:46 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 236d 22h
⏳ 3.8 business days
⏱️
▶
3 Labor Added Feb 17, 6:15 AM
Labor Added → Status: Completed → Technician Assigned
✔️
Status: Completed by Fady Messak
From: Ready for Scheduling, Completed, Assigned
To: Completed, Assigned, Closed
Duration in Previous: 5d 17h, 0m
👷
Technician Assigned by Fady Messak
Technician: Fady Messak
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Feb 24, 12:12 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 5h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 20h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 35m

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Jun 19, 2:27 PM
Invoice #
SM-255626

Work Details (2)

Name Type Status Qty Amount Date
WL-03108215 Labor Open 0.25 $100.00 Feb 17, 6:15 AM
WL-03117620 Labor Open 0.016666666666667 $38.00 Feb 24, 12:12 PM

Details