Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 20, 2025 (42 days early)
📅
131.7 daysTotal Age
⏱️
124.6d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
14.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay124.6 days stuck in "Ready for Release"
⏱️
Total Delay14.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
124.6d
Scheduled
8.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
8.6d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/10/2025 Cever received email from Tighe.Buskirk@sluhn.org confirming FSE onsite for Dec 19th at 9:30 a.m.
12/10/2025 Cever received email from Tighe.Buskirk@sluhn.org asking for another date option replied offering Dec 19th at 9:30 a.m.
12/10/2025 Cever received email from Buskirk, Tighe <Tighe.Buskirk@sluhn.org> asking me t o call 4845031069 called and LVM sent response via email as well.
12/09/2025 Cever called 9088476645 for biomed spoke to Adam confirmed location asked i email to confirm inventory sending email to adam.buzunis@sluhn.org
11/21/2025 MHamersley - called 866-785-8537, xfer to Bio Med, Warren Campus, call went to VM/LM
10/10/2025 MHamersley - called 866-785-8537, xfer to Bio Med, call went to VM/LM
07/21/2025 Rbailey - Called 866.785.8537 Xfer'd to BioMed for Warren Campus. NA Left VM for FU
Venue Go Ultrasound VGD002832
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Call
Completed Dec 10, 2025
12/10/2025 Cever received email from Buskirk, Tighe <Tighe.Buskirk@sluhn.org> asking me t o call 4845031069 called and LVM sent response via email as well.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ST LUKES WARREN CAMPUS - PHILLIPSBURG, NJ - WO-01282600
Completed Dec 9, 2025
To: adam.buzunis@sluhn.org
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com
BCC: cristina.everetts@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ST LUKES WARREN CAMPUS - PHILLIPSBURG, NJ - WO-01282600
Body:
Good afternoon,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a
📞
Call
Completed Dec 9, 2025
12/09/2025 Cever called 9088476645 for biomed spoke to Adam confirmed location asked i email to confirm inventory sending email to adam.buzunis@sluhn.org
📞
Live Call_Left Message
Completed Nov 21, 2025
11/21/2025 MHamersley - called 866-785-8537, xfer to Bio Med, Warren Campus, call went to VM/LM
📞
Live Call_Left Message
Completed Oct 10, 2025
10/10/2025 MHamersley - called 866-785-8537, xfer to Bio Med, call went to VM/LM
📞
Call
Completed Jul 21, 2025
07/21/2025 Rbailey - Called 866.785.8537 Xfer'd to BioMed for Warren Campus. NA Left VM for FU
📅
WO-01282600 - FCO - Venue Go Ultrasound - PHILLIPSBURG - ST LUKES WARREN CAMPUS
Dec 19, 2025 9:30am – 10:30am
Work Order: WO-01282600
Account: GE Healthcare FMI
Customer Case Number: 1-554880417298, 1-554908000810
Location: ST LUKES WARREN CAMPUS
Address: 185 ROSEBERRY ST, PHILLIPSBURG, NJ 08865
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002832
Contact Name: Tighe Buskirk
Contact
JPG
VGD002832_Batteries
Dec 19, 2025
JPG
VGD002832_Product Label Pic
Dec 19, 2025
JPG
VGD002832_Software Update
Dec 19, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282600
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:12 PM