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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282608 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Connecticut Childrens Medical Ctr — 282 Washington St, Hartford CT, 06106

Jun 19, 2025 → Jan 30, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 24)
⏸ 210d excluded (parts wait + holding)
✓ SLA Met (7d early)
Dispatch 0.1d
Material Management 2.0d
Holding 150.6d (excluded)
Coordinators 4.8d
Field Work 5.5d
Incomplete 0.3d (excluded)
Billing 4.9d
✓ SLA Met
Dispatch
0.1 days
Material Management
2.0 days
Holding (excluded from total)
150.6 days
Coordinators
4.8 days
Over SLA
Field Work
5.5 days
Over SLA
Incomplete (excluded from total)
0.3 days
Billing
4.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
161.7 days Total Age
⏱️
150.6d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 329 days old
🚨
Primary Delay 150.6 days stuck in "Ready for Release"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
150.6d
Scheduled
4.8d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Incomplete
0.3d
Completed
5.0d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 Mklose per email from Fady and POC. schedule Joseph January 23rd.

01/14/2026 RArnold - Called 860-883-5280 for Timothy Thurston. Left a message. Sending email.


10/10/2025 MHamersley - recd email reply from Timothy stating, "Biomedical is taking care of this. There is a lot of incorrect information being sent by both GE and the third party Emsar. We are actively working on the mitigation." Added Fady to email thread


10/10/2025 MHamersley - recd email reply from Jim Riopel, these devices might be located in the Operating Room; he included Krystle (Cath Lab) and Tim (Bio Med) to email; send f/u email to all:

Riopel, Jim <JRiopel@connecticutchildrens.org>

Bevan, Krystle <Kbevan@connecticutchildrens.org>

Thurston, Timothy <Timothy.Thurston@hhchealth.org>


08/29/2025 MHamersley - called 860-545-9000, transferred to Bio Med, call went to Tim Thurston, Nelson Morales, VM/LM; called 860-545-9212, call went to Hadley Santos' VM/LM; sent email: hsantos@connecticutchildrens.org


WO-01281955 Venue Fit Ultrasound RVFD001132

WO-01282608 Venue Go Ultrasound VGD001490

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282608
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 151.0 business days
👷
▶
3 Status: Assigned Jan 15, 1:41 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Joseph Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-23T17:00:00.000+0000
⚠️ 5.0 business days
📦
▶
2 Parts Requested Jan 21, 8:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Nuovo
From: Scheduled
To: Awaiting Parts
Duration in Previous: 6d 6h
⏳ 2.4 business days
🔧
▶
2 Status: Tech On Site Jan 23, 12:14 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Jan 23, 4:09 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 55m
⚠️
Status: Incomplete by Joseph Nuovo Jan 23, 4:15 PM
From: Tech Off Site
To: Incomplete
Duration in Previous: 4m
⏱️
▶
2 Labor Added Jan 24, 8:45 AM
Labor Added → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Incomplete
To: Completed
Duration in Previous: 16h 31m
⚠️ 5.0 business days
🏁
Status: Closed by Joseph Nuovo Jan 30, 8:22 AM
From: Completed
To: Closed
Duration in Previous: 5d 23h
⏱️
▶
2 Labor Added Jan 30, 12:48 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4h 27m
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 5h
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📦
Parts Order 00088805
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 23, 12:00 PM
Created
Jun 19, 2:27 PM
Invoice #
SM-253011

Work Details (6)

Name Type Status Qty Amount Date
WL-03076585 Labor Open 1 $100.00 Jan 23, 12:17 PM
WL-03077060 Labor Open 1.75 $250.00 Jan 23, 4:09 PM
WL-03077061 Expenses Open 1 $0.00 Jan 23, 4:09 PM
WL-03077062 Travel Open 96 $0.00 Jan 23, 4:09 PM
WL-03077796 Labor Open 1.5 $0.00 Jan 24, 8:45 AM
WL-03085113 Labor Open 0.016666666666667 $38.00 Jan 30, 12:48 PM

Details