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← WO Overview

WO-01282665 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 COMMUNITY HEALTH CENTERS OF BURLINGTON — 87 MAIN ST, ESSEX JUNCTION VT, 05452

Jun 19, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 157 biz days
🕐 Clock stopped: Tech Off Site (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 6, 2026
157 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 16, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Tech Off Site: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 6 Ready for Release ⏸ Paused 157 —
Feb 6 → Feb 16 Scheduled ▶ Running 5 5
Feb 16 → Feb 16 Tech On Site ▶ Running 0 5
Holding 157.0d (excluded)
Coordinators 5.4d
Billing 13.3d
✗ SLA Missed
Holding (excluded from total)
157.0 days
Coordinators
5.4 days
Over SLA
Billing
13.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 16, 2026 (15 days late)
📅
162.0 days Total Age
⏱️
157.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
157.0d
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 Mklose dispatch to Joseph Monday 16th.

02/05/2026 YEspino Called 802-404-1350 to speak to Annie to verify and try to schedule for the ultrasound device in question. The location is currently closed for a meeting so i left a message.


12/02/2025 MHamersley - email to Annie Mitchell, amitchell@chcb.org bounced


11/26/2025 MHamersley - called (802) 404-1350, wrong ext #, trying again; press 3, phone just rings, no answer; sent email: amitchell@chcb.org


Venue Go Ultrasound RVGC007153

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:27 PM
Work Order: WO-01282665
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 157.0 business days
👷
▶
3 Technician Assigned Feb 6, 3:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-16T18:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 232d 1h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Feb 16, 11:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 19h
⏱️
▶
2 2x Labor Added Feb 16, 11:53 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
▶
2 Status: Tech Off Site Feb 16, 12:35 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added Feb 16, 1:15 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 1:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 50m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 19h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 35m

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Feb 16, 1:00 PM
Created
Jun 19, 2:27 PM
Invoice #
SM-255626

Work Details (4)

Name Type Status Qty Amount Date
WL-03107079 Labor Open 0.25 $450.00 Feb 16, 11:53 AM
WL-03107081 Travel Open 4 $0.00 Feb 16, 11:53 AM
WL-03107082 Labor Open 1.5 $100.00 Feb 16, 11:54 AM
WL-03107234 Labor Open 0.016666666666667 $38.00 Feb 16, 1:15 PM

Details