📍 CAPE REGIONAL MEDICAL CENTER INC — 2 STONE HARBOR BLVD, CAPE MAY COURT HOUSE NJ, 08210
Jun 19, 2025 → Dec 15, 2025
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Dec 16)
⏸ 172d excluded (parts wait + holding)
✓ SLA Met (46d early)
Dispatch0.1d
Holding123.6d (excluded)
Coordinators5.0d
Field Work1.2d
Billing13.7d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
123.6 days
Coordinators
5.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
13.7 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 16, 2025 (46 days early)
📅
128.0 daysTotal Age
⏱️
123.6d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
15.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay123.6 days stuck in "Ready for Release"
⏱️
Total Delay15.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
123.6d
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
13.7d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/09/2025 Cever received email from higdon-zachary@cooperhealth.edu confirming FSE onsite for Dec 15th
12/09/2025 Cever sent email to higdon-zachary@cooperhealth.edu with date options for service. FSE for Dec 15th
11/20/2025 MHamersley - called 609.463.2273, xfer to Bio Med, spoke to Zach, he will look at email and reply soon; sent f/u email: higdon-zachary@cooperhealth.edu
10/03/2025 MHamersley - called 609.463.2273, xfer to Bio Med, spoke to Zachary; sent f/u email: higdon-zachary@cooperhealth.edu
07/17/2025 Rbailey - Called 609.463.2273 Xfer'd to BioMed. Spoke with George. He asked we send email to higdon-zachary@cooperhealth.edu
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CAPE REGIONAL MEDICAL CENTER INC - CAPE MAY COURT HOUSE, NJ - WO-01282666
Completed Jul 17, 2025
To: higdon-zachary@cooperhealth.edu
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CAPE REGIONAL MEDICAL CENTER INC - CAPE MAY COURT HOUSE, NJ - WO-01282666
Body:
Hi Zachary,
I spoke with George and he said to send this to you. As discus
📅
WO-01282666 - FCO - Venue Go Ultrasound - CAPE MAY COURT HOUSE - CAPE REGIONAL MEDICAL CENTER INC
Dec 15, 2025 11:30am – 12:30pm
Work Order: WO-01282666
Account: GE Healthcare FMI
Customer Case Number: 1-555020243474, 1-554907791802
Location: CAPE REGIONAL MEDICAL CENTER INC
Address: 2 STONE HARBOR BLVD, CAPE MAY COURT HOUSE, NJ 08210
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: RVGC006680
Contact Name:
JPG
VGC006680_Software Update
Dec 15, 2025
JPG
VGC006680_Batteries
Dec 15, 2025
JPG
VGC006680_Product Label Pic
Dec 15, 2025
Timeline
📋
Work Order Created Jun 19, 2:27 PM
Work Order:WO-01282666
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:08 PM