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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282690 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA MEDICAL — 415 LANE RD, CHARLOTTESVILLE VA, 22903

Jun 19, 2025 → Feb 7, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 7)
⏸ 223d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Holding 160.6d (excluded)
Coordinators 7.0d
Field Work 1.0d
Billing 17.9d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
160.6 days
Coordinators
7.0 days
Over SLA
Field Work
1.0 days
Billing
17.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 8, 2026 (7 days late)
📅
166.7 days Total Age
⏱️
160.6d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
22.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 6, 2026

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 160.6 days stuck in "Ready for Release"
⏱️
Total Delay 22.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
160.6d
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
17.6d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory. 

08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI STARTED
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282690
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 161.0 business days
👷
▶
3 Technician Assigned Jan 29, 10:07 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 223d 19h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-29T05:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 3, 11:23 AM
Scheduled For: 2026-02-03T14:00:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Mandy Newman Feb 6, 6:44 AM
Scheduled For: 2026-02-06T14:00:00.000+0000
🔧
Status: Tech On Site by Ryan Lewis Feb 6, 8:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
⏱️
▶
2 Labor Added Feb 6, 7:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 11h 2m
⏱️
▶
2 Labor Added Feb 7, 7:21 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 23h 59m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 10, 2:15 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
🚨 18.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 18h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 35m

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 6, 9:00 AM
Created
Jun 19, 2:28 PM
Invoice #
SM-255626

Work Details (3)

Name Type Status Qty Amount Date
WL-03096098 Labor Open 1 $100.00 Feb 6, 7:22 PM
WL-03096753 Labor Open 4 $0.00 Feb 7, 7:21 PM
WL-03099306 Labor Open 0.016666666666667 $38.00 Feb 10, 2:15 PM

Details