📍 BAYSTATE FRANKLIN MEDICAL — 164 HIGH ST, GREENFIELD MA, 01301
Jun 19, 2025 → Feb 3, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Jan 24)
⏸ 25d excluded (parts wait + holding)
✓ SLA Met (7d early)
Dispatch0.1d
Material Management1.8d
Holding17.6d (excluded)
Coordinators141.2d
Field Work7.0d
Incomplete1.1d (excluded)
Billing25.6d
✓ SLA Met
Dispatch
0.1 days
Material Management
1.8 days
Holding(excluded from total)
17.6 days
Coordinators
141.2 days
Over SLA
Field Work
7.0 days
Over SLA
Incomplete(excluded from total)
1.1 days
Billing
25.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 3, 2026 (2 days late)
📅
163.7 daysTotal Age
⏱️
86.7d in Ready for SchedulingLongest Stage
🔄
21 transitionsStatus Changes
⚠️
159.7d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay86.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay159.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
17.6d
Ready for Scheduling
98.0d / 1.0d SLA
Scheduled
43.0d / 2.0d SLA
Assigned
0.2d / 0.5d SLA
Awaiting Parts
1.8d / 3.0d SLA
Incomplete
1.1d
Completed
7.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
25.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/13/2026 Mklose sent email to Terrance, confirmed for 1/21/2026
01/13/2026 Mklose sent email to Terrance, rescheduled for 1/21/2026
01/12/2026 Mklose rcvd email from POC confirm April
01/12/2026 Mklose emailed and offered April January 13th
11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. *** 09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01282695 - FCO - Venue Go Ultrasound - GREENFIELD - BAYSTATE FRANKLIN MEDICAL
Jan 21, 2026 9:15am – 10:15am
Work Order: WO-01282695
Account: GE Healthcare FMI
Customer Case Number: 1-554880261074, 1-554908031583
Location: BAYSTATE FRANKLIN MEDICAL
Address: 164 HIGH ST, GREENFIELD, MA 01301
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002008
Contact Name: Nigel Cubin
Contact Phone:
UNKNOWN
VGD002008_software update
Jan 21, 2026
UNKNOWN
VGD002008_product label pic
Jan 21, 2026
UNKNOWN
VGD002008_batteries
Jan 21, 2026
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282695
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM
From:Entered
To:Ready for Release
Duration in Previous:39m
🚨18.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJul 14, 11:25 AM