📍 HANOVER EMERGENCY CENTER — 9275 CHAMBERLAYNE RD, MECHANICSVILLE VA, 23116
Jun 19, 2025 → Feb 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 3 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 18, 2026
164 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 18
Ready for Release
⏸ Paused
164
—
Feb 18 → Feb 23
Scheduled
▶ Running
3
3
Feb 23 → Feb 23
Tech On Site
▶ Running
0
3
Holding164.0d (excluded)
Coordinators4.0d
Field Work0.2d
Billing8.2d
✓ SLA Met
Holding(excluded from total)
164.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.2 days
Billing
8.2 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026
Completed: Feb 23, 2026 (5 days early)
📅
167.0 daysTotal Age
⏱️
164.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
9.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 420 days old
🚨
Primary Delay164.0 days stuck in "Ready for Release"
⏱️
Total Delay9.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/18/2026 RFosbury dispatching to Allan K for walk in on Feb 23rd
02/02/2026; ARoosa- Called 804-417-0300 Spoke to Oper. said to call 804-289-4558.
02/02/2026; ARoosa- Called 804-289-4558. Spoke to Jim who stated he will try to find time to verify device however he has to contact their GE imaging Rep. to find out what location device is at because they do not track serial #'s Ge does it for them. Asked to send email to james.coleman@gehealthcare.com.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HANOVER EMERGENCY CENTER - MECHANICSVILLE, VA - WO-01282818
Completed Feb 2, 2026
To: james.coleman@gehealthcare.com
CC: angela.roosa@emsar.com; rich.fosbury@emsar.com; fmessak@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HANOVER EMERGENCY CENTER - MECHANICSVILLE, VA - WO-01282818
Body:
Good Morning Jim,
Thank you for taking my call today. As discussed, I am contacting you on behalf
📧
Live Call_Followed Up With Email
Completed Feb 2, 2026
02/02/2026; ARoosa- Called 804-289-4558. Spoke to Jim who stated he will try to find time to verify device however he has to contact their GE imaging Rep. to find out what location device is at because they do not track serial #'s Ge does it for them. Asked to send email to james.coleman@gehealthcare.com.
📞
Live Call_Asked to Call Back
Completed Feb 2, 2026
02/02/2026; ARoosa- Called 804-417-0300 Spoke to Oper. said to call 804-289-4558.
📅
WO-01282818 - FCO - Venue Go Ultrasound - MECHANICSVILLE - HANOVER EMERGENCY CENTER
Feb 23, 2026 1:30pm – 2:30pm
Work Order: WO-01282818
Account: GE Healthcare FMI
Customer Case Number: 1-554880172613, 1-554908018055
Location: HANOVER EMERGENCY CENTER
Address: 9275 CHAMBERLAYNE RD, MECHANICSVILLE, VA 23116
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002990
Contact Name: TBD
C