📍 CHIPPENHAM HOSPITAL — 7101 JAHNKE RD, RICHMOND VA, 23225
Jun 19, 2025 → Feb 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 29 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 2, 2026
133 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Feb 12, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jun 19, 2025Completed: Feb 16, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jan 2
Ready for Release
⏸ Paused
133
—
Jan 2 → Feb 12
Ready for Scheduling
▶ Running
28
28
Feb 12 → Feb 16
Scheduled
▶ Running
1
29
Feb 16 → Feb 16
Entered
▶ Running
0
29
Feb 16 → Feb 16
Ready for Scheduling
▶ Running
0
29
Feb 16 → Feb 16
Scheduled
▶ Running
0
29
Feb 16 → Feb 16
Tech On Site
▶ Running
0
29
Holding133.0d (excluded)
Coordinators30.0d
Billing18.0d
✓ SLA Met
Holding(excluded from total)
133.0 days
Coordinators
30.0 days
Over SLA
Billing
18.0 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026
Completed: Feb 16, 2026 (12 days early)
📅
162.0 daysTotal Age
⏱️
133.0d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
51.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay133.0 days stuck in "Ready for Release"
⏱️
Total Delay51.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
133.0d
Ready for Scheduling
28.3d / 1.0d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
11.2d / 1.0d SLA
Ready to Bill
17.5d / 1.0d SLA
WO Correction Needed
0.5d
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/17/2026 SRobinson- Created follow up WO as requested. (WO-01352276)
02/16/2026 AKlus - Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available.
02/16/2026 RArnold - Removed from Rodney. WO on demand for Allan
02/12/2026 RFosbury dispatch to Rodney C.
01/02/2026 MHamersley - recd email (11/11/2025) from Ron stating, "i did not see any of those s/ n numbers" *attached email and LU Forms to WO-01281717* ... 11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; called 434-808-5998, spoke to Ron Lee, POC for Venue Go/Fit (he is not POC for EV300 vents) sent email: ron.lee@hcahealthcare.com ... 10/29/2025 MHamersley - called 804-483-1167, spoke to Corey, he said he didn't recieve emails, although we do have correct email address: sending f/u email: corey.jordon@healthtrustpg.com ... 09/29/2025 RFosbury - Emailed Corey Jordon, Materials Mgr at corey.jordon@healthtrustpg.com ... 08/21/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 8/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 07/23/2025 MHamersley - called 804-356-8084, spoke to Demetris, need to contact Materials Mgr, Corey Jordon; called 804-483-1167, call went to VM/LM; sent email: corey.jordon@healthtrustpg.com
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01282825
Account: GE Healthcare FMI
Customer Case Number: 1-554880155085, 1-554908012317
Location: CHIPPENHAM HOSPITAL
Address: 7101 JAHNKE RD, RICHMOND, VA 23225
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002883
Contact Name: Ron Lee
Contact Phone: 434-808-
PDF
LU_78101_Venue Go Ultrasound VGC006790
Feb 2, 2026
JPG
VGD002883_Software Update
Feb 16, 2026
JPG
VGD002883_Product ID
Feb 16, 2026
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282825
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:17 PM
From:Entered
To:Ready for Release
Duration in Previous:49m
🚨133.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJan 2, 4:22 PM