📍 EMILY COURIC CLINICAL CANCER CENTER — 1240 LEE ST, CHARLOTTESVILLE VA, 22903
Jun 19, 2025 → Dec 18, 2025
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Dec 17)
⏸ 135d excluded (parts wait + holding)
✓ SLA Met (45d early)
Dispatch0.1d
Material Management1.7d
Holding96.6d (excluded)
Coordinators33.9d
Field Work2.2d
Billing4.4d
✓ SLA Met
Dispatch
0.1 days
Material Management
1.7 days
Holding(excluded from total)
96.6 days
Coordinators
33.9 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
4.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 18, 2025 (44 days early)
📅
130.7 daysTotal Age
⏱️
96.6d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
40.4d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay96.6 days stuck in "Ready for Release"
⏱️
Total Delay40.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
96.6d
Ready for Scheduling
10.5d / 1.0d SLA
Scheduled
23.5d / 2.0d SLA
Awaiting Parts
1.7d / 3.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/14/2025 EMartin sent email to Strong, Sara L *HS
Frank, Matthew J *HS
Headley, Patrick C *HS
advising FSE onsite Monday 12/01/25 to start devices
10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails:
Strong, Sara L *HS
Frank, Matthew J *HS
Headley, Patrick C *HS
Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab
09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory.
08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
GEHC FMI 78101 WOM Process
Published: 06/12/2025 Page 7 of 14 v 1.0
Effective: 06/12/2025
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01282874 - FCO - Venue Go Ultrasound - CHARLOTTESVILLE - EMILY COURIC CLINICAL CANCER CENTER
Dec 15, 2025 8:00am – 5:00pm
Work Order: WO-01282874
Account: GE Healthcare FMI
Customer Case Number: 1-554880294802, 1-554908035967
Location: EMILY COURIC CLINICAL CANCER CENTER
Address: 1240 LEE ST, CHARLOTTESVILLE, VA 22903
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002667
Contact Name: Sara Strong
JPG
VGD002667_Batteries
Dec 17, 2025
JPG
VGD002667_SN
Dec 17, 2025
JPG
VGD002667_Software
Dec 17, 2025
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282874
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:41m
🚨97.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyOct 31, 4:18 PM