Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01282883 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WESTERN MICHIGAN UNIVERSITY — 1000 OAKLAND DR, KALAMAZOO MI, 49008

Jun 19, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Invoiced (Feb 13)
⏸ 209d excluded (parts wait + holding)
✓ SLA Met (15d early)
Dispatch 0.1d
Holding 149.6d (excluded)
Coordinators 22.3d
Billing 14.1d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
149.6 days
Coordinators
22.3 days
Over SLA
Billing
14.1 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
171.7 days Total Age
⏱️
149.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 149.6 days stuck in "Ready for Release"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
149.6d
Ready for Scheduling
22.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/16/2026 LHill-Location Unknown form been attached to WO since 1/14/2026.


01/14/2026 MHamersley - per previous notes: adding LU Form to WO 


11/12/2025 Mklose added LU READY form, and updated WO. 


11/11/2025 Mklose per notes, need LU ready. Ref: WO-01155591... 08/16/2024 JRolston - Made several calls in group call with Fady Messak in an attempt to schedule. Called main sites several times, transferred to several different departments. Ultimately spoke with Diva @ 269-387-3287. She is with the Sindecuse Health Center / Western Michigan University. She advised that this site has no ULS unit. Per Fady Messak, submitting for location unknown form.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282883
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 150.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 14, 4:36 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 209d 2h
🚨 22.9 business days
⏱️
▶
3 Labor Added Feb 15, 4:04 PM
Labor Added → Status: Completed → Technician Assigned
✔️
Status: Completed by Fady Messak
From: Ready for Scheduling, Completed, Assigned
To: Completed, Assigned, Closed
Duration in Previous: 31d 23h, 0m
👷
Technician Assigned by Fady Messak
Technician: a0h5A00000GbkeQQAR, Fady Messak
⏱️
Labor Added Feb 16, 12:18 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 12:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 23m
🚨 14.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 20h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 35m

Bottlenecks

Ready for Scheduling
Duration: 22.3 business days (threshold: 1.0 business days)
Exceeded by 21.3 business days
Ready to Bill
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Jun 19, 2:28 PM
Invoice #
SM-255626

Work Details (2)

Name Type Status Qty Amount Date
WL-03106548 Labor Open 1 $100.00 Feb 15, 4:04 PM
WL-03107114 Labor Open 0.016666666666667 $38.00 Feb 16, 12:18 PM

Details