📍 HARRINGTON MEM HOSPITAL/VHA — 100 SOUTH ST, SOUTHBRIDGE MA, 01550
Jun 19, 2025 → Feb 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 18 biz days
Paused: 144 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 20, 2026
144 business days (not counted)
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Feb 13, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Jun 19, 2025Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jan 20
Ready for Release
⏸ Paused
144
—
Jan 20 → Feb 13
Ready for Scheduling
▶ Running
18
18
Feb 13 → Feb 16
Scheduled
▶ Running
0
18
Feb 16 → Feb 16
Tech On Site
▶ Running
0
18
Holding144.0d (excluded)
Coordinators19.5d
Billing8.2d
✗ SLA Missed
Holding(excluded from total)
144.0 days
Coordinators
19.5 days
Over SLA
Billing
8.2 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 16, 2026 (15 days late)
📅
162.0 daysTotal Age
⏱️
144.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
29.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay144.0 days stuck in "Ready for Release"
⏱️
Total Delay29.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
144.0d
Ready for Scheduling
19.0d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/13/2026 Mklose dispatch to April Feb 16th, unannounced.
01/20/2026 MHamersley - recd email reply from Melvin Vazquez, Unit Director, confirming device at Harrington Hospital in the Operating Department, specifically in the Anesthesia Workroom. I’ve included two technicians who cover that hospital and can be reached at the following numbers:
Chris Chenier: 508-817-6399
Timothy O’Hare: 774-436-0870
12/26/2025 Rbailey - Rcvd email from Melvin confirming this device is at Harrington specifically in the Anesthesia Workroom and included the contacts Chris Chenier: 508-817-6399 & Timothy O’Hare: 774-436-0870
12/26/2025 Rbailey - Called 508.765.9771 Xfer'd to BioMed. Spoke with Melvin Vazquez 978.460.8408
12/24/2025 Rbailey - Called 508.765.9771 Xfer'd to Clinical Engineering. Call kept rolling finally system apologized and advised they were having technical difficulties
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email_Response Confirmed
Completed Jan 20, 2026
01/20/2026 MHamersley - recd email reply from Melvin Vazquez, Unit Director, confirming device at Harrington Hospital in the Operating Department, specifically in the Anesthesia Workroom. I’ve included two technicians who cover that hospital and can be reached at the following numbers:
Chris Chenier: 508-817-6399
Timothy O’Hare: 774-436-0870
📧
Email_Response Confirmed
Completed Dec 26, 2025
12/26/2025 Rbailey - Rcvd email from Melvin confirming this device is at Harrington specifically in the Anesthesia Workroom and included the contacts Chris Chenier: 508-817-6399 & Timothy O’Hare: 774-436-0870
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HARRINGTON MEM HOSPITAL/VHA - SOUTHBRIDGE, MA - WO-01282885
Completed Dec 26, 2025
To: melvin.vazquez@intelashealth.com
CC: brandi.rodriguez@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - HARRINGTON MEM HOSPITAL/VHA - SOUTHBRIDGE, MA - WO-01282885
Body:
Hi Customer Name,
Thank you for taking my call today. As discussed, I am assisting Brand
📧
Live Call_Followed Up With Email
Completed Dec 26, 2025
12/26/2025 Rbailey - Called 508.765.9771 Xfer'd to BioMed. Spoke with Melvin Vazquez 978.460.8408
melvin.vazquez@intelashealth.com
📞
Live Call_No Answer Unable to Leave Message
Completed Dec 24, 2025
12/24/2025 Rbailey - Called 508.765.9771 Xfer'd to Clinical Engineering. Call kept rolling finally system apologized and advised they were having technical difficulties
📅
WO-01282885 - FCO - Venue Go Ultrasound - SOUTHBRIDGE - HARRINGTON MEM HOSPITAL/VHA
Feb 16, 2026 8:00am – 9:00am
Work Order: WO-01282885
Account: GE Healthcare FMI
Customer Case Number: 1-554880151212, 1-554908086924
Location: HARRINGTON MEM HOSPITAL/VHA
Address: 100 SOUTH ST, SOUTHBRIDGE, MA 01550
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD000885
Contact Name: Melvin Vazquez, Unit D
UNKNOWN
VGD000885_product label change
Feb 16, 2026
UNKNOWN
VGD000885_batteries
Feb 16, 2026
UNKNOWN
VGD000885_software update
Feb 16, 2026
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282885
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:47m
🚨144.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJan 20, 11:04 AM