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← WO Overview

WO-01282952 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 VCU CRITICAL CARE HOSPITAL — 1213 E CLAY ST, RICHMOND VA, 23298

Jun 19, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 5 biz days
Paused: 162 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸162d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 13, 2026
162 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 13 Ready for Release ⏸ Paused 162 —
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Feb 17 Scheduled ▶ Running 1 1
Feb 17 → Feb 17 Entered ▶ Running 0 1
Feb 17 → Feb 23 Scheduled ▶ Running 4 5
Feb 23 → Feb 23 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Holding 162.0d (excluded)
Coordinators 6.7d
Field Work 0.4d
Billing 8.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
162.0 days
Coordinators
6.7 days
Over SLA
Field Work
0.4 days
Billing
8.2 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 23, 2026 (5 days early)
📅
167.0 days Total Age
⏱️
162.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 162.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
162.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 AKlus - Unable to perform the FMI due to device had been upgraded from R4 to R6 at factory prior to the customer purchasing the device in December 2025. Information was gathered from GE Tech Support, service number 1-557307298639.

02/17/2026 RFosbury - dispatch to Allan K for Feb 23rd

02/13/2026 RFosbury dispatched to Jeffrey C for Feb 20th. Sending email to wayne.fleming@vcuhealth.org

02/13/2026 YEspino Called 804-828-9000 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Micheal and he was able to comfirm the device in question and advised we needed to reach out to his manager Wayne Fleming @ 804-628-9934 wayne.fleming@vcuhealth.org to be able to get this scheduled out.


01/27/2026 ARoosa- Called  800-762-6161 xfer. to service response center spoke to lady who said she was not poc and xfer to another dept. not given name of dept. VM/LM


12/09/2025 YEspino Called 804-828-9000 to verify the device in question. Asked to be transferred over to the biomed dept but was unable to speak to anybody so i left a message.


10/15/2025 MHamersley - called 804-828-9000, press 3, xfer to Bio Med, Service Response Center, Jennifer xfer to Clinical Eng, call went VM/LM


07/23/2025 MHamersley - called 804-828-9000, press 3, transferred to Clinical Eng, call went to VM/LM


WO-01282952 - Venue Go Ultrasound VGD002936

WO-01281979 - Venue Fit Ultrasound VFD001423

🔧 Work Performed
FMI 78101 Not Required - Device found with hardware changes that prohibit FMI completion
🔍 Technician Findings
Device had been upgraded to R6 prior to the customer purchasing the device in Dec 2025.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01282952
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 162.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Feb 13, 1:37 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 23h
👷
▶
3 Technician Assigned Feb 13, 1:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-20T05:00:00.000+0000, 2026-02-20T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8m
📅
Dispatch Scheduled by Rich Fosbury Feb 13, 1:51 PM
Scheduled For: 2026-02-20T13:00:00.000+0000
⏳ 2.0 business days
🆕
▶
5 Status: Entered Feb 17, 9:37 AM
Status: Entered → Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T00:00:00.000+0000, 2026-02-23T05:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T15:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
3 Status: Tech On Site Feb 23, 10:25 AM
Status: Tech On Site → Travel Added → 3x Labor Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 93
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 2, 1
⏱️
▶
2 Labor Added Feb 23, 12:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 2h 32m, 0m
🏁
Status: Closed by Allan Klus Feb 23, 1:27 PM
From: Tech Off Site
To: Closed
Duration in Previous: 29m
⏱️
▶
2 Labor Added Feb 24, 12:17 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 22h 55m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 20h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 35m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Allan Klus
Scheduled
Feb 23, 10:00 AM
Created
Jun 19, 2:28 PM
Invoice #
SM-255626

Work Details (6)

Name Type Status Qty Amount Date
WL-03115989 Travel Open 93 $0.00 Feb 23, 10:25 AM
WL-03115998 Labor Open 0.75 $0.00 Feb 23, 10:28 AM
WL-03115999 Labor Open 2 $100.00 Feb 23, 10:28 AM
WL-03116000 Labor Open 1 $0.00 Feb 23, 10:28 AM
WL-03116199 Labor Open 1.5 $100.00 Feb 23, 12:57 PM
WL-03117627 Labor Open 0.016666666666667 $38.00 Feb 24, 12:17 PM

Details