📍 Children's National Hospital — 111 Michigan Ave NW, Washington DC, 20010
Jun 19, 2025 → Jan 16, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Jan 16)
⏸ 88d excluded (parts wait + holding)
✓ SLA Met (15d early)
Dispatch0.1d
Holding63.6d (excluded)
Coordinators90.4d
Field Work1.8d
Billing14.6d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
63.6 days
Coordinators
90.4 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
14.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 16, 2026 (15 days early)
📅
151.7 daysTotal Age
⏱️
63.6d in Ready for ReleaseLongest Stage
🔄
20 transitionsStatus Changes
⚠️
96.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1Jan 14, 2026
Visit 2Jan 15, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay63.6 days stuck in "Ready for Release"
⏱️
Total Delay96.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
63.6d
Ready for Scheduling
71.7d / 1.0d SLA
Scheduled
18.7d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/06/2025 RFosbury Called and spoke with Kadeem. Confirmed FSE onsite for Jan 15th and Jan 16th
12/16/2025 RFosbury - rescheduling after new year. May use FSE from NJ.
12/02/2025 RFosbury - Called and spoke with Kadeem. Confirmed FSE onsite for Dec 22 and Dec 23. Sent FU email to kfinlater@childrensnational.org /ship batteries from GE
09/16/2025 Mklose called 202-476-8202. Kadeem Finlater confirmed all devices. He will be POC. sending confirmation email; kfinlater@childrensnational.org ... 09/16/2025 Mklose called Colleen Regan - 202-476-1037, Maria said call: 202-476-8202, Kadeem.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01282963 - FCO - Venue Go Ultrasound - Washington - Children's National Hospital
Jan 14, 2026 7:00pm – 7:00pm
Work Order: WO-01282963
Account: GE Healthcare FMI
Customer Case Number: 1-554880171514, 1-554908019119
Location: Children's National Hospital
Address: 111 Michigan Ave NW, Washington, DC 20010
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002315
Contact Name: Kadeem Finlater
JPG
VGD002315_Software Update
Jan 15, 2026
JPG
VGD002315_PRODUCT LABEL PIC
Jan 15, 2026
JPG
VGD002315_BATTERIES
Jan 15, 2026
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282963
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:17 PM
From:Entered
To:Ready for Release
Duration in Previous:49m
🚨64.0 business days
📅
Status: Ready for Scheduling by Megan KloseSep 16, 9:12 AM