📍 CHIPPENHAM HOSPITAL — 7101 JAHNKE RD, RICHMOND VA, 23225
Jun 19, 2025 → Mar 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 33 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 2, 2026
133 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Feb 12, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 33 of ? biz days used
Created: Jun 19, 2025Completed: Feb 20, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jan 2
Ready for Release
⏸ Paused
133
—
Jan 2 → Feb 12
Ready for Scheduling
▶ Running
28
28
Feb 12 → Feb 16
Scheduled
▶ Running
1
29
Feb 16 → Feb 16
Entered
▶ Running
0
29
Feb 16 → Feb 19
Ready for Scheduling
▶ Running
3
32
Feb 19 → Feb 19
Scheduled
▶ Running
0
32
Feb 19 → Feb 20
Tech On Site
▶ Running
1
33
Holding133.0d (excluded)
Coordinators32.9d
Field Work1.3d
Billing17.4d
✓ SLA Met
Holding(excluded from total)
133.0 days
Coordinators
32.9 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
17.4 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026
Completed: Mar 4, 2026 (3 days late)
📅
174.0 daysTotal Age
⏱️
133.0d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
50.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay133.0 days stuck in "Ready for Release"
⏱️
Total Delay50.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
133.0d
Ready for Scheduling
31.3d / 1.0d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
8.3d / 1.0d SLA
Ready to Bill
16.8d / 1.0d SLA
WO Correction Needed
0.6d
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/16/2026 RArnold - Removed from Rodney. WO on demand for Allan
02/12/2026 RFosbury dispatch to Rodney C.
01/02/2026 MHamersley - recd email (11/11/2025) from Ron stating, "i did not see any of those s/ n numbers" *attached email and LU Forms to WO-01281717* ... 11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; called 434-808-5998, spoke to Ron Lee, POC for Venue Go/Fit (he is not POC for EV300 vents) sent email: ron.lee@hcahealthcare.com ... 10/29/2025 MHamersley - called 804-483-1167, spoke to Corey, he said he didn't recieve emails, although we do have correct email address: sending f/u email: corey.jordon@healthtrustpg.com ... 09/29/2025 RFosbury - Emailed Corey Jordon, Materials Mgr at corey.jordon@healthtrustpg.com ... 08/21/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 8/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 07/23/2025 MHamersley - called 804-356-8084, spoke to Demetris, need to contact Materials Mgr, Corey Jordon; called 804-483-1167, call went to VM/LM; sent email: corey.jordon@healthtrustpg.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01282975
Account: GE Healthcare FMI
Customer Case Number: 1-554880348080, 1-554908080901
Location: CHIPPENHAM HOSPITAL
Address: 7101 JAHNKE RD, RICHMOND, VA 23225
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002775
Contact Name: Ron Lee
Contact Phone: 434-808-
PDF
LU_78101_Venue Go Ultrasound VGD002775
Feb 2, 2026
JPG
VGD002775_PRODUCT LABEL_19FEB2026
Feb 20, 2026
JPG
VGD002775_DIAGNOSTIC SCREEN_19FEB2026
Feb 20, 2026
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01282975
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:17 PM
From:Entered
To:Ready for Release
Duration in Previous:49m
🚨133.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJan 2, 4:22 PM