Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283023 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BOULDERS AMBULATORY SURGERY — 1115 BOULDERS PKWY STE 210, RICHMOND VA, 23225

Jun 19, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 4 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 17, 2026
163 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 17 Ready for Release ⏸ Paused 163 —
Feb 17 → Feb 23 Scheduled ▶ Running 4 4
Feb 23 → Feb 23 Tech On Site ▶ Running 0 4
Holding 163.0d (excluded)
Coordinators 5.0d
Field Work 0.6d
Billing 8.1d
✓ SLA Met
Holding (excluded from total)
163.0 days
Coordinators
5.0 days
Over SLA
Field Work
0.6 days
Billing
8.1 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
167.0 days Total Age
⏱️
163.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
9.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 420 days old
🚨
Primary Delay 163.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
163.0d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.8d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury Dispatch to Allan K on Feb 23rd.

01/27/2026 ARoosa- Called 804-672-4040

Spoke to operator xfer to Material mgt. VM/LM 


01/20/2026 RFosbury - called 804-672-4040, press 5, call went to Taylor's VM/LM

12/11/2025 MHamersley - called 804-672-4040, press 5, call went to Taylor's VM/LM


10/15/2025 MHamersley - called 804-672-4040, press 5, call went to Taylor's VM/LM


07/23/2025 MHamersley - called 804-672-4040, press 5, Materials Mgmt, call went to Taylor Andrews' VM/LM


Venue Go Ultrasound VGD002604

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:28 PM
Work Order: WO-01283023
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:08 PM
From: Entered
To: Ready for Release
Duration in Previous: 40m
🚨 163.0 business days
👷
▶
3 Technician Assigned Feb 17, 10:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-23T05:00:00.000+0000, 2026-02-23T00:00:00.000+0000, 2026-02-23T18:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 242d 20h
📅
Dispatch Scheduled by Rich Fosbury Feb 18, 9:26 AM
Scheduled For: 2026-02-23T15:00:00.000+0000
⏳ 4.0 business days
⏱️
4x Labor Added Feb 23, 1:30 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 0.25, 1, 8
🔧
▶
2 Status: Tech On Site Feb 23, 2:30 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1, 14
⏱️
Labor Added Feb 23, 3:31 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 23, 4:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 2h 4m
⏱️
▶
4 4x Labor Added Feb 23, 7:16 PM
4x Labor Added → Status: Tech Off Site → Labor Added → Status: Closed
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 2h 42m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Feb 24, 12:47 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 17h 32m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
🧾
▶
2 Invoice Created Mar 5, 11:12 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 35m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Allan Klus
Scheduled
Feb 23, 10:00 AM
Created
Jun 19, 2:28 PM
Invoice #
SM-255626

Work Details (15)

Name Type Status Qty Amount Date
WL-03116229 Labor Open 0.5 $0.00 Feb 23, 1:30 PM
WL-03116230 Labor Open 0.25 $0.00 Feb 23, 1:30 PM
WL-03116231 Expenses Open 1 $0.00 Feb 23, 1:30 PM
WL-03116232 Travel Open 8 $0.00 Feb 23, 1:30 PM
WL-03116300 Labor Open 0.5 $0.00 Feb 23, 2:34 PM
WL-03116301 Expenses Open 1 $0.00 Feb 23, 2:34 PM
WL-03116302 Travel Open 14 $0.00 Feb 23, 2:34 PM
WL-03116408 Labor Open 1 $0.00 Feb 23, 3:31 PM
WL-03116574 Labor Open 1.25 $100.00 Feb 23, 4:31 PM
WL-03116840 Labor Open 2 $250.00 Feb 23, 7:16 PM
WL-03116841 Expenses Open 1 $0.00 Feb 23, 7:16 PM
WL-03116842 Expenses Open 1 $0.00 Feb 23, 7:16 PM
WL-03116843 Travel Open 95 $0.00 Feb 23, 7:16 PM
WL-03116845 Labor Open 0.25 $0.00 Feb 23, 7:18 PM
WL-03117683 Labor Open 0.016666666666667 $38.00 Feb 24, 12:47 PM

Details