📍 ASSUMPTION UNIVERSITY — 500 SALISBURY ST, WORCESTER MA, 01609
Jun 19, 2025 → Jan 30, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Jan 23)
⏸ 13d excluded (parts wait + holding)
✓ SLA Met (8d early)
Dispatch0.1d
Material Management2.0d
Holding8.6d (excluded)
Coordinators147.7d
Field Work6.3d
Billing5.6d
✓ SLA Met
Dispatch
0.1 days
Material Management
2.0 days
Holding(excluded from total)
8.6 days
Coordinators
147.7 days
Over SLA
Field Work
6.3 days
Over SLA
Billing
5.6 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 30, 2026 (1 days early)
📅
161.7 daysTotal Age
⏱️
144.6d in Ready for SchedulingLongest Stage
🔄
14 transitionsStatus Changes
⚠️
151.3d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay144.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay151.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
8.6d
Ready for Scheduling
144.6d / 1.0d SLA
Scheduled
3.2d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
5.8d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
3.7d / 1.0d SLA
WO Correction Needed
0.8d
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/19/2026 MKlose rcvd email confirm Joe
01/15/2026 Mklose sent email to Eric Otterson, offer Joe Jan 23rd morning
07/01/2025 MHamersley - rec'd email reply from Eric confirming both devices at his simulation center and ready to schedule
07/01/2025 MHamersley - called 508-767-7284, call went to Eric's VM/LM; sent email: e.otterson@assumption.edu
WO-01282931 - Venue Go Ultrasound VGD000061
WO-01283026 - Venue Go Ultrasound VGD000043
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email_Response Confirmed
Completed Jul 1, 2025
07/01/2025 MHamersley - rec'd email reply from Eric confirming both devices at his simulation center and ready to schedule
📅
WO-01283026 - FCO - Venue Go Ultrasound - WORCESTER - ASSUMPTION UNIVERSITY
Jan 23, 2026 9:15am – 10:15am
Work Order: WO-01283026
Account: GE Healthcare FMI
Customer Case Number: 1-554880253093, 1-554478013103
Location: ASSUMPTION UNIVERSITY
Address: 500 SALISBURY ST, WORCESTER, MA 01609
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD000043
Contact Name: Eric Otterson
Contact Phon
UNKNOWN
VGD000043_Product Label Pic
Jan 23, 2026
PNG
VGD000043_Software
Jan 23, 2026
UNKNOWN
VGD000043_Batteries
Jan 23, 2026
Timeline
📋
Work Order Created Jun 19, 2:28 PM
Work Order:WO-01283026
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM
From:Entered
To:Ready for Release
Duration in Previous:39m
⚠️9.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJul 1, 3:30 PM