Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283300 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYU Langone Medical Center (Tisch) (Manhattan Campus) — 550 First Ave, New York NY, 10016

Jun 20, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
⚠ 281 biz days overdue
Active: 287 biz days
▶ Clock Running
Status: Created
Jun 20 → Jun 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 20 → Jun 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
287d
▶ Clock Running
Status: Ready for Scheduling
Jun 20 → Aug 15, 2026
287 business days (counted)
Running total: 287 of ? biz days used
Created: Jun 20, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 20 → Jun 20 Created ▶ Running 0 0
Jun 20 → Jun 20 Scheduled ▶ Running 0 0
Jun 20 → Aug 15 Ready for Scheduling ▶ Running 287 287
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Jun 20, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
287.4 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 421 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/20/25 1710 LM w/DJ; 1811 DJ decline; 6/23/2025 1147 LM w/Cookie; 9/15/2025 NNL ; SG avail; 1824 LM w/Cookie re cnfm; M-Th, 0800-1600; 9/16/25 1202 Cookie decline

Timeline

📋
▶
3 Work Order Created Jun 20, 5:05 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 20, 11:00 AM
Created
Jun 20, 5:05 PM
Invoice #
N/A

Details