Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283454 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jun 23, 2025 → Dec 23, 2025

✅ Completed
PSM Last business day of June 2025
Target: Jun 30, 2025
🕐 Clock stopped: Completed (Dec 24)
✗ SLA Missed (176d late)
Dispatch 0.0d
Coordinators 132.1d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
132.1 days
Over SLA
Billing
0.1 days
Created: Jun 23, 2025 Due: Jul 31, 2025 Completed: Dec 24, 2025 (145 days late)
📅
132.1 days Total Age
⏱️
132.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
131.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 325 days old
🚨
Primary Delay 132.1 days stuck in "Assigned"
⏱️
Total Delay 131.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
132.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.06 ohms 093-179mA
🔍 Technician Findings
0.06 ohms 093-179mA
⚠️ Problem Description
PM Request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jun 23, 8:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jun 23, 8:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🚨 132.0 business days
⏱️
▶
2 Labor Added Dec 23, 7:34 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 183d 11h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 38m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 12:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 36m, 0m
🚨 38.0 business days
🧾
Invoice Created Feb 13, 10:22 AM
Invoice Number: SM-249908

Bottlenecks

Assigned
Duration: 132.1 business days (threshold: 4.0 business hours)
Exceeded by 131.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jun 23, 8:28 AM
Invoice #
SM-249908

Work Details (1)

Name Type Status Qty Amount Date
WL-03046803 Labor Open 1.5 $0.00 Dec 23, 7:34 PM

Details