Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01283507 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UNC Rex Healthcare, Raleigh — 4420 Lake Boone Trail, Raleigh NC, 27607

Jun 23, 2025 → Apr 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 108 biz days
Paused: 96 biz days
🕐 Clock stopped: Canceled (Apr 17, 2026)
▶ Clock Running
Status: Created
Jun 23 → Jun 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Jul 28, 2025
23 business days (counted)
Running total: 24 of ? biz days used
42d
▶ Clock Running
Status: Assigned
Jul 28 → Sep 25, 2025
42 business days (counted)
Running total: 66 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Sep 25 → Feb 18, 2026
96 business days (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 69 of ? biz days used
39d
▶ Clock Running
Status: On Hold
Feb 23 → Apr 17, 2026
39 business days (counted)
Running total: 108 of ? biz days used
Created: Jun 23, 2025 Canceled: Apr 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 23 → Jun 24 Created ▶ Running 1 1
Jun 24 → Jul 28 Ready for Scheduling ▶ Running 23 24
Jul 28 → Sep 25 Assigned ▶ Running 42 66
Sep 25 → Feb 18 Ready for Release ⏸ Paused 96 —
Feb 18 → Feb 23 On Hold ▶ Running 3 69
Feb 23 → Feb 23 Entered ▶ Running 0 69
Feb 23 → Apr 17 On Hold ▶ Running 39 108
Dispatch 2.0d
Holding 140.1d (excluded)
Coordinators 66.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
140.1 days
Coordinators
66.0 days
Over SLA
Created: Jun 23, 2025 Due: Dec 31, 2026 Completed: Apr 17, 2026 (258 days early)
📅
205.0 days Total Age
⏱️
97.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
66.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 418 days old
🚨
Primary Delay 97.0 days stuck in "Ready for Release"
⏱️
Total Delay 66.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
24.0d / 1.0d SLA
Assigned
42.0d / 0.5d SLA
Ready for Release
97.0d
On Hold
43.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/01/2026 RArnold - This WO needs to be canceled. There was quote sent and should not have been. We will not be able to use the PWO.

02/24/2026 MNewman - WO will remain open until all IPs on case are completed. Can use this WO as a follow up if needed

07/28/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/24/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/23/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01276292) -No Follow up notes -


-Previous notes -

06/16/2025 EMartin updating scheduled date per FSE onsite today 06/10/2025 EMartin sent email to paul.silberman@unchealth.unc.edu advising updating scheduled date to 06/17/25 to complete last two devices 06/03/2025 EMartin sent email to paul.silberman@unchealth.unc.edu advising FSE onsite 06/11/25 for remaining two devices H283461995366 H28122677ED2F

05/29/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01253025) -No follow up notes -


-Previous notes -

05/07/2025 EMartin dispatching to FSE onsite to continue devices located at Location: UNC Rex Healthcare, Raleigh Address: 4420 Lake Boone Trail, Raleigh, NC 27607 H283492141BDE H283461995366 H282866249335 H28346201E752 H28122677ED2F H2881793687E9 H288179822565 H28818023E77B H288179269E31 H28817994598B H288179866341 H288179194CAE

05/06/2025 MHamersley - called 984-215-2053, call went to Paul's VM/LM, sent f/u email: paul.silberman@unchealth.unc.edu


04/30/2025 MHamersley - called 984-215-2053, Paul Silberman, call went to VM/LM; sent email: paul.silberman@unchealth.unc.edu


03/27/2025 awhitney called 919.784.4156 found contact on previous Repair Wo listed as David Kleiman left VM to confirm inventory.

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jun 23, 10:03 AM
Work Order: WO-01283507
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Erin Martin Jun 24, 9:18 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23h 14m
🚨 24.0 business days
👷
▶
2 Technician Assigned Jul 28, 9:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34d 0h
🚨 42.0 business days
✅
Status: Ready for Release by Erin Martin Sep 24, 8:10 PM
From: Assigned
To: Ready for Release
Duration in Previous: 58d 10h
🚨 97.5 business days
⏸️
Status: On Hold by Brandi Rodriguez Feb 18, 12:36 PM
From: Ready for Release
To: On Hold
Duration in Previous: 146d 17h
⏳ 4.0 business days
🆕
Status: Entered by Mandy Newman Feb 23, 4:57 PM
From: On Hold, Entered
To: Entered, On Hold
Duration in Previous: 5d 4h, 0m
🚨 39.8 business days
🚫
Status: Canceled by Rebecca Arnold Apr 17, 8:25 AM
From: On Hold
To: Canceled
Duration in Previous: 52d 14h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 24.0 business days (threshold: 1.0 business days)
Exceeded by 23.0 business days
Assigned
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jun 23, 10:03 AM
Invoice #
N/A

Details