Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284085 ↗ ServiceMax

Kontakt.io • Acct. Management • PC

📍 KONTAKT.IO — 19 West 34th Street, New York NY, 10001

Jun 25, 2025 → Jun 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (248 biz days late)
Active: 251 biz days
🕐 Clock stopped: Canceled (Jun 29, 2026)
▶ Clock Running
Status: Created
Jun 25 → Jun 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 25 → Jun 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 25 → Jul 24, 2025
20 business days (counted)
Running total: 20 of ? biz days used
231d
▶ Clock Running
Status: On Hold
Jul 24 → Jun 29, 2026
231 business days (counted)
Running total: 251 of ? biz days used
Created: Jun 25, 2025 Canceled: Jun 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 25 → Jun 25 Created ▶ Running 0 0
Jun 25 → Jun 25 Ready for Scheduling ▶ Running 0 0
Jun 25 → Jul 24 Assigned ▶ Running 20 20
Jul 24 → Jun 29 On Hold ▶ Running 231 251
Dispatch 0.0d
Holding 232.0d (excluded)
Coordinators 21.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
232.0 days
Coordinators
21.0 days
Over SLA
Created: Jun 25, 2025 Due: Jun 30, 2025 Completed: Jun 29, 2026 (363 days late)
📅
252.0 days Total Age
⏱️
232.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 416 days old
🚨
Primary Delay 232.0 days stuck in "On Hold"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
21.0d / 0.5d SLA
On Hold
232.0d

💬 Activities, Notes & Communications

⚠️ Problem Description
Kontakt.IO Monthly Warehouse Services for June 2025 Storage. $30/month/pallet. Labor. Labor associated with Wilmington team @ $65/hour. Shipping. EMSAR costs plus a markup.

Timeline

📋
▶
2 Work Order Created Jun 25, 10:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jun 25, 10:29 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Keith Fricke
Technician: Keith Fricke
🚨 21.0 business days
⏸️
Status: On Hold by Mark Joseph Jul 24, 10:56 AM
From: Assigned
To: On Hold
Duration in Previous: 29d 0h
🚨 232.0 business days
🚫
Status: Canceled by Rhonnie Reeves Jun 29, 8:50 AM
From: On Hold
To: Canceled
Duration in Previous: 339d 21h

Bottlenecks

Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Acct. Management
Branch
N/A
Technician
Keith Fricke
Scheduled
N/A
Created
Jun 25, 10:20 AM
Invoice #
N/A

Details