Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284405 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 105 Smokehill Ln Suite 100, Woodstock GA, 30188

Jun 26, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 18 biz days
Paused: 265 biz days
▶ Clock Running
Status: Created
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸265d
⏸ Clock Paused
Status: Ready for Release
Jun 26 → Jul 21, 2026
265 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 21 → Aug 16, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Jun 26, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 26 → Jun 26 Created ▶ Running 0 0
Jun 26 → Jul 21 Ready for Release ⏸ Paused 265
Jul 21 → Aug 16 On Hold ▶ Running 18 18
Dispatch 0.3d
Holding 265.9d (excluded)
On Track
Dispatch
0.3 days
Holding (excluded from total)
265.9 days
Created: Jun 26, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
284.0 days Total Age
⏱️
265.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 415 days old
🚨
Primary Delay 265.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
265.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/16/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  


06/30/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  


06/17/2026 RArnold - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.


06/02/2026 MHamersley - sent email to Fady for follow up, recd this reply, "06-02-2026 FMessak - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication"


05/19/2026 MHamersley - sent f/u email to contacts, requesting update on V60 vents; Messak, Fady <fady.messak@philips.com>, Vang Lor <vlor@medonegroup.com> Andres Pereyra <apereyra@medonegroup.com> Leon Alvarez <lalvarez@medonegroup.com> Chad Agliam <cagliam@medonegroup.com>


04/29/2026 MHamersley - Work Order is on demand, as POC/FSE locates devices and/or returned to the rental site; sent emails: jshort@medonegroup.com & egalan@medonegroup.com & dromero@medonegroup.com & cagliam@medonegroup.com & esilvestre@medonegroup.com & lalvarez@medonegroup.com


04/14/2026: ARoosa - Called 951-462-0175, Leon from med one. VM/LM asking about devices in question


03/18/2026 MHamersley - called 951-462-0175, spoke to Leon, going to make list of devices that remain open for the UT location for him to review, he is OOO next week for training


02/02/2026 MHamersley - 7 IPs on case allocated to EMSAR devices will be on demand when FSE locates devices onsite


12/23/2025 EMartin devices not available when FSE was onsite, working to confirm device locations

10/16/2025 MHamersley - Planner working w/POC to schedule per device & FSE availability 


06/26/2025 EMartin 7 IPs still allocated to EMSAR on case FSE onsite to determine which devices are available

06/26/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01253448) -No follow up notes -


-No previous notes -

⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Jun 26, 10:48 AM
Work Order: WO-01284405
Type: FCO
Priority: PC
Status: Ready for Release by Erin Martin Jun 26, 12:49 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 0m
🚨 266.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jul 21, 1:11 PM
From: Ready for Release
To: On Hold
Duration in Previous: 390d 0h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jun 26, 10:48 AM
Invoice #
N/A

Details