Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01284502 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jun 26, 2025 → Aug 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (273 biz days late)
Active: 276 biz days
🕐 Clock stopped: Completed (Aug 5, 2026)
▶ Clock Running
Status: Created
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
276d
▶ Clock Running
Status: Assigned
Jun 26 → Aug 5, 2026
276 business days (counted)
Running total: 276 of ? biz days used
Created: Jun 26, 2025 Completed: Aug 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 26 → Jun 26 Created ▶ Running 0 0
Jun 26 → Jun 26 Ready for Scheduling ▶ Running 0 0
Jun 26 → Aug 5 Assigned ▶ Running 276 276
Dispatch 0.0d
Coordinators 276.5d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
276.5 days
Over SLA
Billing
0.1 days
Created: Jun 26, 2025 Due: Jul 31, 2025 Completed: Aug 5, 2026 (369 days late)
📅
276.5 days Total Age
⏱️
276.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
277.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 415 days old
🚨
Primary Delay 276.4 days stuck in "Assigned"
⏱️
Total Delay 277.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
276.4d / 0.5d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM Due
⚠️ Problem Description
Annual PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jun 26, 4:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jun 26, 4:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
🚨 276.9 business days
⏱️
▶
2 Labor Added Aug 5, 4:20 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 404d 23h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Aug 7, 4:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
📨
Status: Invoice Pending by Hannah Shaw Aug 7, 5:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 43m, 0m
⏳ 1.8 business days
🧾
Invoice Created Aug 10, 2:01 PM
Invoice Number: SM-269791

Bottlenecks

Assigned
Duration: 276.4 business days (threshold: 4.0 business hours)
Exceeded by 275.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jun 26, 4:10 PM
Invoice #
SM-269791

Work Details (1)

Name Type Status Qty Amount Date
WL-03322507 Labor Open 0.5 $0.00 Aug 5, 4:20 PM

Details