Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01285848 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 New York Presbyterian Hospital -71st — 512 E 71st St, New York NY, 10021

Jul 1, 2025 → May 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (150 biz days early)
Active: 177 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (May 25, 2026)
▶ Clock Running
Status: Created
Jul 1 → Jul 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 1 → Jul 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 14, 2025
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Jul 14 → Jul 14, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 14 → Jul 14, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 14 → Jul 22, 2025
6 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Jul 22 → Jul 22, 2025
0 business days (counted)
Running total: 14 of ? biz days used
50d
▶ Clock Running
Status: Ready for Scheduling
Jul 22 → Oct 1, 2025
50 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 27, 2025
17 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Entered
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 81 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Oct 27 → Jan 6, 2026
46 business days (not counted)
90d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → May 14, 2026
90 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Scheduled
May 14 → May 25, 2026
6 business days (counted)
Running total: 177 of ? biz days used
Created: Jul 1, 2025 Completed: May 25, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jul 1 → Jul 1 Created ▶ Running 0 0
Jul 1 → Jul 2 Ready for Scheduling ▶ Running 1 1
Jul 2 → Jul 14 Scheduled ▶ Running 7 8
Jul 14 → Jul 14 Entered ▶ Running 0 8
Jul 14 → Jul 14 Ready for Scheduling ▶ Running 0 8
Jul 14 → Jul 22 Scheduled ▶ Running 6 14
Jul 22 → Jul 22 Entered ▶ Running 0 14
Jul 22 → Oct 1 Ready for Scheduling ▶ Running 50 64
Oct 1 → Oct 27 Scheduled ▶ Running 17 81
Oct 27 → Oct 27 Entered ▶ Running 0 81
Oct 27 → Jan 6 Ready for Release ⏸ Paused 46 —
Jan 6 → May 14 Ready for Scheduling ▶ Running 90 171
May 14 → May 25 Scheduled ▶ Running 6 177
Dispatch 0.2d
Holding 47.0d (excluded)
Coordinators 181.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
47.0 days
Coordinators
181.6 days
Over SLA
Billing
0.0 days
Created: Jul 1, 2025 Due: Dec 31, 2026 Completed: May 25, 2026 (220 days early)
📅
223.7 days Total Age
⏱️
90.9d in Ready for Scheduling Longest Stage
🔄
15 transitions Status Changes
⚠️
171.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 408 days old
🚨
Primary Delay 90.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 171.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
143.5d / 1.0d SLA
Scheduled
38.1d / 2.0d SLA
Ready for Release
47.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 MHamersley - on 05/112026 Fady sent f/u email: vei9005@nyp.org;


04/28/2026 MHamersley - Fady is in email communications with POC, Planner & FSEs; email was sent today requesting update on several devices, vei9005@nyp.org


04/14/2026 DMalloy - Victor will let us know when he has more devices at the warehouse


03/04/2026 RArnold - Victor will let us know when he has more devices at the warehouse

02/06/2026 RArnold - Fady sent email to Victor with remaining devices in NYP system

01/06/2026 RArnold - Devices still remaining on case. Victor will inform us when they have been moved to the warehouse.


01/06/2026 MHamersley - work order needs to be cancelled


12/04/2025 YEspino Will send over to Brandi to see if this needs to be cancelled as well.


10/27/2025 Cever removing from FSE al parts moved and FSE didnt need the FCO WO

07/02/2025 RArnold- Dispatching to Fady K for tomorrow to complete 1 device with repair

07/01/2025 RArnold - Victor will contact us when devices are available at the warehouse.

07/01/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01275593) -No follow up notes -


-Previous notes -

06/26/2025 RArnold- Dispatching to Fady K

05/27/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01271254) -No follow up notes -


-Previous notes -

05/19/2025 RArnold - Dispatching to Shady for SN# H2933405827EC and H2962577325F2 for work at the NYP warehouse

05/08/2025 JRolston - Created follow-up for site continuation, per request. Previous WO-01267201

🔧 Work Performed
no action needed - closed WO with o IPs
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jul 1, 2:11 PM
Work Order: WO-01285848
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Jul 1, 3:29 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 17m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jul 2, 3:53 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-07-03T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
⚠️ 8.0 business days
🆕
Status: Entered by Brandi Rodriguez Jul 14, 11:44 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 11d 19h, 0m
📅
▶
3 Dispatch Scheduled Jul 14, 12:00 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Fady Khouzam
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15m
⚠️ 7.0 business days
🆕
Status: Entered by Brandi Rodriguez Jul 22, 11:24 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 7d 23h, 0m
🚨 51.0 business days
🗓️
▶
3 Status: Scheduled Oct 1, 6:07 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Fady Khouzam
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-10-04T05:00:00.000+0000, 2025-10-04T00:00:00.000+0000, 2025-10-04T13:00:00.000+0000
🚨 17.6 business days
🆕
Status: Entered by Cristina Everetts Oct 27, 7:06 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 25d 12h, 0m
🚨 47.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 6, 11:56 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 71d 5h
🚨 91.0 business days
📅
▶
4 Dispatch Scheduled May 14, 5:02 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Davon Cox
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 128d 4h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-14T12:00:00.000+0000
⚠️ 6.9 business days
⏱️
▶
2 Labor Added May 25, 2:44 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 10d 21h
🏁
Status: Closed by Fady Messak May 25, 2:51 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey May 27, 11:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill May 28, 4:06 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Timothy Amburgey May 28, 4:12 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 19.0 business days
🧾
Invoice Created Jun 24, 7:01 PM
Invoice Number: SM-263152

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 51.0 business days (threshold: 1.0 business days)
Exceeded by 50.0 business days
Scheduled
Duration: 17.2 business days (threshold: 2.0 business days)
Exceeded by 15.2 business days
Ready for Scheduling
Duration: 90.9 business days (threshold: 1.0 business days)
Exceeded by 89.9 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
May 14, 8:00 AM
Created
Jul 1, 2:11 PM
Invoice #
SM-263152

Work Details (1)

Name Type Status Qty Amount Date
WL-03237587 Labor Open 0.016666666666667 $0.00 May 25, 2:44 PM

Details